5 - 8 years

2 - 5 Lacs

Posted:4 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Effective workforce management cycle
  • Experience in handling and implementing WFM solutions to the new projects
  • Process of forecasting and improving the forecast accuracy
  • Describe the impact of seasonality and week of month factor on forecasting
  • Long term and short term planning (Forecasting and resource requirements)
  • Ideal staffing model review (Weekly)
  • Account level performance (SLA, Volume, AHT and staffing)
  • Attrition and shrinkage management
  • Attend weekly meeting with the OPS and the team
  • People management (For leaves, assigning works etc.)

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