Lead - T&S Policy Strategist

Internal Career Level: P3 (Level 40), Individual contributor

Reporting to: Director, Trust & Safety

• Policy Expertise & Guidance: Act as the primary SME for T&S policies, providing clear interpretations, actionable insights, and robust support to operations, quality, and LX teams.
• Operational Alignment: Collaborate with Operations, Quality and LX to analyze policy effectiveness, identify pain points in application, and recommend practical, action-oriented solutions for improved efficiency and consistency.
• Client & Stakeholder Consultation: Act as a policy advisor to internal leaders and client contacts. Provide concise recommendations that balance user safety, product goals, and commercial realities.
• Trend Analysis & Recommendations: Continuously monitor policy application, spot emerging trends or potential issues, and to offer data-driven suggestions or solutions for policy refinement and program enhancement. This may include tracking global regulatory developments and emerging AI to assess how they affect policy design and enforcement.
• Global Collaboration & Scalability: Collaborate effectively across global, multicultural, and multilingual teams, designing scalable solutions to complex, ambiguous problems that drive positive business outcomes.

• 5+ years of experience in T&S policy, operations, content moderation, or a similar analytical and operational role.
• Proven ability to create and refine policy in partnership with large-scale operations or BPO environments.
• Demonstrated experience turning regulatory or legal guidance into frontline-ready SOPs.
• Outstanding organizational skills, with a proven ability to manage multiple priorities and adapt to changing directions with limited guidance.
• Demonstrated experience working effectively across global, multicultural, and multilingual teams, solving ambiguous problems and driving scaled solutions.
• Exceptional attention to detail with a keen ability to spot trends, anticipate potential issues arising from policy application, and offer confident, data-backed solutions.
• Excellent verbal and written communication skills, with the ability to articulate complex policy concepts clearly and concisely to diverse audiences.