Lead Trainer - Voice and Accent Coach

Greetings from Access Healthcare Services,

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com

Title : Lead Trainer - Voice and Accent Coach

Experience : 5+ Years

Location: Ambattur Estate, Chennai

**Graduation: Any graduate

**Specialization: Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage

Interested candidates can share their updated resume to nandhinik.outsource@accesshealthcare.com

Eligibility Criteria:

- 5+ years of experience in internal BPO

- Minimum 3 years of experience in training language voice and accent in international BPO

- Minimum 2 years of international calling experience

- Conducted a minimum of 70 language, voice and accent training batches

Experience in call auditing, coaching and feedback for a minimum of 1 year in an International voice process with extensive focus on language and call handling skills

Core Skills:

• Listen to calls on the operation floor
• Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the CPs language skills, soft skills, and call handling skills
• Conduct language and voice & accent training for employees as per organization standards
• Monitor and provide feedback for bottom performers
• Ensure that the bottom performers move up the learning curve by means of special coaching sessions
• Conduct on the floor interventions through coaching and feedback models as defined by function/program
• Should have the ability to create flyers basis the observation on the call audits
• Use the various learning tools to enhance spoken capabilities
• Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed
• Maintaining and reporting audit/feedback/ coaching/ training records
• Training new hires on Fundamental Skills of Grammar and Voice & Accent
• Work with the operations stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs
• Evaluate trainees and obtain regular feedback from all the training done and update the supervisor on progress
• Ability to create PPT for the management reviews
• Identify bottom performers during audits and maintain their track record
• Interview new hire prospects on language, voice and accent during their tenure

External Facing Description

• Lead Trainer - Learning and Development
• Strong communicational skill both written and verbal
• Should possess good knowledge of grammar, sounds, pronunciation, spellings, and vocabulary
• Should have knowledge on feedback mechanism and coaching methodologies
• Should possess good knowledge on creating session plans
• Should have good knowledge on MS office
• Articulate and confident standing up and delivering to large audiences
• Organized, a self-starter and an inspirational leader of your team

Thankyou

Nandhini

nandhinik.outsource@accesshealthcare.com