Job
Description
Wells Fargo is seeking a Lead Systems Operations Engineer. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Job Expectations: Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners. Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents. Oversee and ensure nightly batch completes within agreed business SLAs. Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met. Following documented escalation procedures. Performing application health checks and ensuring that all applications are green before the start of business. Documenting known production incidents into knowledge base. Release co-ordination with stakeholders to ensure smooth deployment into production. Participate in BCP/DR activity to ensure BCP readiness of production environment. Ensuring all the applications and systems are up and running fine for customers. Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR. Guiding your own and partner teams during MIM call. Doing trend analysis and taking proactive measures for frequently occurring issues. Performing planned and unplanned BCP/DR activities for the application and coordinating during the event. Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM. Troubleshooting Application and Autosys Batch job issues. Game Plan review and Coordination of CR Implementation/Execution. Build efficient and high performing team who can work independently on all the support activities, and plan/manage the support coverage provided. Process streamlining for Incident management, Change management, Problem management. Motivate team members and promote a strong sense of support, ownership, and urgency Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel. Drive automation to reduce the manual efforts performed by the team. Excellent verbal and written communication skills and ability to communicate with US partners directly. Ability to build relationships, trust, and credibility from the outset, with a strong focus on effective customer service. Initiate, facilitate and coordinate bridge line activities as needed during critical production issues Good problem solving and analytical skills Participating in applications/systems upgrade testing and updating the relevant documentation The flexibility to work in ad-hoc shifts when required. The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals Proven knowledge of diagnostic and support tools used in the application support environment Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education Bachelor/master's degree with Experience in Application Production Support background. Must have good knowledge of UNIX commands, Job scheduler (preferably Autosys), DB Technologies like Oracle, SSIS, SQL Server Knowledge on ETL Tools like Teradata/Informatica and other ETL tools will be an added advantage. Good understanding of ITIL concepts like - Incident, Problem and change management. Ability to communicate clearly and concisely to stakeholders. Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge Shell/Perl/PowerShell and/or any ETL experience is desired. Good understanding and experience on cloud support - PCF & Azure Good understanding of different monitoring tools like AppDynamics, Splunk, SiteScope, APM Shift Time 06:30 AM IST 3:30 PM IST and 13:30 PM IST 22:30 PM IST (We work in two shifts and there is no night shift).
