Job
Description
About this role: Wells Fargo is seeking a Lead Systems operations engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 5+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations) 5+ years of experience in Change/problem/incident management experience For Windows environments experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting 5+ years of experience in Linux environments - experience in Unix Scripting Experience with scheduling tools such as Autosys Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these) Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these) DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon SSL Certificate management experience Knowledge of ticket tracking tools such as ServiceNow, Jira ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AppDynamics (Mandatorily should have used it, Preferable if candidate has worked on its setup) SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Service Now Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup) JIRA/Confluence Job Expectations: Basic Understanding of Windows and Unix Server Operating systems. Understanding of Client-Server Technologies Understanding of Network components. Should have good communication skills. (English both Verbal and Written) Have understanding of Incident Management Should be able to assess the impact of Incident Classify the Incident severity Run Incident bridge Engage appropriate support teams and work collaboratively towards resolution Manage communications to stakeholders and senior management Manage Root Cause analysis. Change Management Problem Management. Event Management Knowledge management Create and maintain Run books Review and Tag Knowledge articles with alerting/monitoring systems. Manage application build and configuration documentation. Maintain KB in ServiceNow and Confluence For experienced resources look if they have understanding of L1/2/3 kind of setup. Flexible to work in shifts. Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans. 27 May 2025 Wells Fargo maintains a drug free workplace. Please see our to learn more.
