Lead Solution Architect

About the Role

Solutions Architect Lead

Key Responsibilities

Enterprise Solutioning

• Engage with enterprise customers to deeply understand their business, technical landscape, and communication needs.
• Design and propose tailored solutions using Exotel’s existing product suite (Contact Center, Voice & Messaging APIs, IVR, AI Bots, etc).
• Ensure solution fitment with customer IT and business environments, including integration with CRMs, helpdesks, ERPs, and other enterprise systems.

• Customer Engagement & Pre-Sales Support

• Partner with Sales to lead technical discussions, demos, workshops, and RFP/RFI responses.
• Build trust with customer technology and business teams by articulating Exotel’s value, scalability, and compliance readiness.
• Create solution proposals, architecture diagrams, and integration blueprints.

• Team Leadership

• Lead and mentor a team of Solutions Architects; guide them in best practices for solution design, customer engagement, and technical presentations.
• Establish repeatable frameworks, playbooks, and reference architectures for common customer use cases.

• Cross-Functional Collaboration

• Work with Product Management to channel customer feedback into future product improvements.
• Collaborate with Customer Success and Engineering to ensure smooth solution delivery and handover post-sales.

• Thought Leadership & Evangelism

• Represent Exotel in customer forums as a trusted technical advisor.
• Contribute to case studies and best-practice documentation.

Requirements

Experience

• 10+ years in Solutions Architecture, Pre-Sales Engineering, or similar roles in enterprise technology.
• Experience with 

  CCaaS / CPaaS platforms

  , cloud contact centers, or enterprise communication solutions is preferred but alternatively experience in B2B Enterprise software solutioning
• Ability to lead a team and handle customer situation

• Technical Knowledge

• Networking, DC, ILLs, MPLS, etc
• Kubernetes concepts
• Cloud solutions architecture (AWS or similar SA certification preferred)
• Voice streaming, SIP, etc

• Skills

• Exceptional client-facing communication and presentation skills.
• Ability to simplify complex technology for enterprise stakeholders (both technical and business).
• Proven leadership in managing or mentoring teams of solution engineers or architects.
• Experience with any large enterprise segments BFSI, healthcare, logistics, or e-commerce domains.