Lead Software Engineer - Platform/Technical Support Ops Engineer

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Job Title: Application and Platform Operations Engineer

Job Summary:

We are seeking a highly motivated and detail-oriented Application and Platform Operations Engineer to ensure the operational excellence, security, and reliability of our business-critical applications and platforms. This role is responsible for monitoring application health, maintaining the BPM platform, and ensuring compliance with security and network standards.

Key Responsibilities:

Application Operation

* Ensure business continuity and optimal performance of applications.
* Monitor application health and performance, including:

  * BPM logs and services.
  * OCR queues, incoming documents, hotmailboxes, and hotfolders.  * APIs functionality.* Manage application permissions and access control.

BPM Platform

* Keep systems current through regular hotfixes and annual major upgrades.
* Oversee deployments and software releases.* Handle data retention policies, archiving, and GDPR compliance.* Coordinate and test disaster recovery procedures.* Maintain and support APIs.* Support and manage BPM services and the associated portal.

Security / Network

* Manage FORAs (Firewall or Authorization Requests for Access).
* Renew and manage security certificates.* Oversee virtual machine (VM) upgrades.* Create and update ASA (Adaptive Security Appliance) and security documentation.* Ensure compliance with security standards such as SBD and NIST.* Support security assessments, penetration testing, and IGAD audits.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
  * Proven experience with application and platform management (preferably BPM).* Familiarity with IT security standards and auditing processes.* Experience with APIs, VM management, and disaster recovery.* Strong analytical and problem-solving skills.* Excellent communication and collaboration abilities.

Business Insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!