Lead Senior Associate |IT Service Management|ETP as a Service/Operate

Deloitte Consulting

3 - 7 years

5 - 9 Lacs

pune

Posted:11 hours ago| Platform:

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Skills Required

service improvement knowledge management process automation incident itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead IT Service Management operations covering incident, problem, change, and service request management to ensure stable and reliable IT services aligned with business objectives.
Monitor service performance metrics, manage escalations, and ensure adherence to ITIL processes, SLAs, and compliance standards across service delivery operations.
Coordinate with infrastructure, application, and vendor teams to resolve complex issues, minimize downtime, and improve service continuity.
Drive continuous service improvement initiatives, process automation, and knowledge management to enhance customer satisfaction and operational efficiency.

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