Lead Product Manager

Agile Management:

• Use Rally to manage all Scrum-related activities including sprint planning, daily standups, and backlog grooming.
• Create and maintain Features, Team Features, and user stories while collaborating with development team to add tasks.
• Sign off on team stories and demos to ensure alignment with business goals.

Product Planning & Execution:

• Develop and maintain a comprehensive product roadmap aligned with strategic business objectives.
• Manage and track estimates to support planning and prioritization.
• Oversee and coordinate feature requests and change requests (CRs) from internal and external stakeholders.

Customer & Stakeholder Engagement:

• Collaborate with the Help Desk to address and resolve customer inquiries.
• Serve as a point of contact for internal and external customers regarding file-related questions, issues, and change requests.
• Troubleshoot and resolve issues related to customer-submitted files, both internal and external.

Industry Collaboration & Standards:

• Maintain familiarity with IATA DISH standards (e. g. , RET/HOT and ARC SPRF files knowledge in these areas is a plus.
• Work with industry leaders like ARC and IATA to discuss current concerns and future growth strategies

Merchant Payments Product Ownership

• Monitor payment trends, fraud prevention strategies, and regulatory changes to inform product decisions.
• Partner with engineering, finance, and legal teams to deliver secure and compliant payment features.