Lead - Operations Strategy

As a Lead - Operations Strategy in Retail Banking Operations, your role will be centered on driving operational transformation across the organization. You will be responsible for identifying improvement opportunities, mobilizing high-performing task forces, and collaborating with cross-functional teams to enhance customer journeys and backend operations. Your impact will extend beyond traditional operations, aiming to influence multiple Business Units and Divisions through innovation and continuous improvement. Key Responsibilities: - Build and lead a small core team of business process experts to identify and prioritize improvement opportunities. - Form temporary task forces with high performers from relevant departments to execute initiatives and deliver measurable outcomes. - Extend the Ops COEs scope beyond the Operations Division, influencing other Business Units and Divisions. - Focus on continuous improvement and transformation, distinct from the BAU responsibilities of the Ops Division. - Ensure prioritized customer journeys are supported by efficient backend operations, including both digital and manual processes. - Partner with Business and Technology teams to ensure alignment, data accuracy, and seamless execution. - Promote a culture of innovation and agility across operational teams. - Support change management efforts and ensure adoption of new processes. - Track and report impact metrics for all improvement initiatives. - Facilitate knowledge sharing and best practices across task forces and departments. Qualifications Required: - Graduation in Bachelors in engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. - Post-graduation will be preferred. - 5-10 years of experience in operations, process excellence, or transformation roles. Please note that the above description is tailored for the position of Lead - Operations Strategy in Retail Banking Operations.,