Lead : MuleSoft

Work Location : Remote

Flexible to work on EST time zone

Notice Period : Immediate to 30 days joiners

Job Overview:

• Lead and manage the MuleSoft integration track within a multi-track managed services program.
• Serve as the primary point of contact for all MuleSoft-related activities, escalations, and communications.
• Ensure high-quality delivery of services in alignment with defined SLAs, KPIs, and client expectations.
• Manage and prioritize incidents, service requests, problem tickets, and change requests.
• Provide thought leadership and architectural guidance for complex integration use cases.
• Collaborate with other track leads (e.g., CRM, Infra, DevOps) and cross-functional teams.
• Mentor and guide MuleSoft developers and support staff; oversee their onboarding, training, and performance.
• Participate in capacity planning, resource allocation, and shift scheduling.
• Prepare and present status reports, incident RCA documentation, and performance dashboards.
• Continuously evaluate and improve processes, tools, and delivery models for efficiency and effectiveness.
• Stay current with MuleSoft platform updates, best practices, and industry trends.

Required Skills and Qualifications:

• 12+ years of IT experience, with at least 5+ years in MuleSoft development and integration.
• 35 years of experience in a team lead or track lead role in a managed services or support environment.
• Strong understanding of MuleSoft Anypoint Platform (CloudHub, Runtime Manager, API Manager).
• Experience in managing SLAs, incident management, and production support models (ITIL preferred).
• Proficiency in developing, and maintaining APIs and integrations.
• Excellent problem-solving skills and the ability to handle complex technical issues under pressure.
• Strong communication and stakeholder management skills.
• Experience with DevOps tools (e.g., Git, Jenkins, CI/CD) is a plus.
• MuleSoft certification (Developer/Architect) preferred.

Interested candidates can mail me your resume to manjula.balaraman@orioninc.com

Only relevant and short notice candidates are preferred.

Regards,

Manjula Balaraman

manjula.balaraman@orioninc.com