Lead Inventory-DTH-Bangalore

Airtel

3 - 8 years

8 - 13 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

inventory control grn dispatch fifo sap supply chain warehouse management stores warehouse operations logistics operations store keeping purchase logistics inventory warehouse inward material management supply chain management store management inventory management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Inventory-DTH-Bangalore: #BAL Key Responsibilities: Customer Satisfaction - Ensure high levels ofcustomer satisfaction by meeting the company's agreed Turnaround Time (TAT) forservice delivery. Enhance customerexperience by Repeat reduction Manage and resolvecustomer complaints and escalations, ensuring a closed-loop process. Drive adherence toTAT and manage high aging pendency cases. Track Net PromoterScore (NPS) and implement corrective actions in coordination with circle teams. Resource Management: Collaborate with CFT & Field team to ensure adequate infra-availability at the pin code/partner level, based on forecasted service loads. Oversee training andtooling of engineers and backend coordinators. Ensure sufficientspare inventory is available at all touchpoints to meet Service Level Agreement(SLA) requirements. Process Audit and Governance: Establish a robustaudit mechanism to ensure adherence to processes across all touchpoints. Implement stronggovernance measures to prevent revenue leakage. Oversee the controlof in-warranty material consumption during service calls and ensure timelyreplenishment to partners. Process Automation and policies toenhance operational efficiency. This JD outlines the primary responsibilitiesand objectives for a Service Support Manager, emphasizing customer satisfaction, resource management, performance tracking, and process efficiency.