Lead Engineer - I/O

Key Accountabilities

• Lead and mentor a team of Site Reliability Engineers, fostering a culture of collaboration, learning, and continuous improvement.


• Maintain and support infrastructure services in development, integration and production Environments


• Design, implement, and manage robust, scalable, and high-performance systems and infrastructure.


• Ensure the reliability, availability, and performance of critical services through proactive monitoring, incident response, and root cause analysis.


• Drive the adoption of automation, CI/CD practices, and infrastructure as code ( IaC ) to streamline operations and improve operational efficiency.


• Collaborate with development teams to ensure that applications are designed for scalability, reliability, and fault tolerance.


• Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) to monitor and improve service health.


• Lead incident management, troubleshooting, and postmortems to identify and address operational challenges.


• Manage scaling strategies, and disaster recovery for cloud-based environments (GCP, Azure).


• Drive improvements in operational tooling, monitoring, alerting, and reporting.


• Act as a subject matter expert in reliability engineering best practices and promote these practices across the organization.


• Review services before they go live in production


• Focus on automation to improve scale and reliability


• Identifies and proposes alternative technology in order to create scalable implementations


• Identify and prioritize what technical debt will be eliminated


• Identify opportunities to influence the roadmap of infrastructure services

Qualifications

• 8+ years of experience in an engineering role with hands on experience in the public cloud


• Strong experience in designing and managing large-scale, distributed systems.


• Expertise in cloud technologies (GCP, Azure) and infrastructure automation tools (Terraform, Ansible, Puppet, etc.).


• Proficiency in containerization and orchestration technologies such as Docker, Kubernetes, and Helm.


• Experience with monitoring and observability tools like Prometheus, Grafana, NewRelic , or similar.


• Strong knowledge of CI/CD pipelines and related automation tools.


• Proficient in scripting languages like Python, Bash


• Proficient in programming languages like Java, .Net or Go .


• Strong troubleshooting and problem-solving skills.


• Experience leading and mentoring engineering teams, with a strong focus on collaboration and communication.


• Familiarity with incident management processes and tools (e.g., ServiceNow, XMatters ).


• Ability to learn and adapt in a fast-paced environment, while producing quality code


• Ability to work collaboratively on a cross-functional team with a wide range of experience levels


• Finds creative way to execute even when there is no historical context or known path forward


• A bility to design roadmaps and relevant solutions for end-users to access interfaces


• Ability to assess the benefits, risks and success factors of potential applications