Lead - Delivery Quality

Job Description

Omega Healthcare Management Services Private Limited TAMIL NADU Posted On 30 May 2025 End Date 13 Jun 2025 Required Experience 5 - 8 Years Basic Section No. Of Openings 1 Grade 2A Designation Lead - Delivery Quality Closing Date 13 Jun 2025 Organisational Country IN State TAMIL NADU City CHENNAI Location Chennai-I Skills Skill VENDOR MANAGEMENT SERVICE DELIVERY SIX SIGMA PROCESS IMPROVEMENT PROJECT MANAGEMENT QUALITY ASSURANCE OUTSOURCING BUSINESS PROCESS CRM QUALITY MANAGEMENT Education Qualification No data available CERTIFICATION No data available Job Description Job Description: Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Quality Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements. Job Specification: Minimum of 5 Years of Professional and Relevant Experience in Medical Coding with specialty ED Pro in Quality Vertical. Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details : General Shift / Day Shift Work Mode: WFO