Lead Customer Service And Distribution

Role & responsibilities Establish retail and distribution network for the brand and product categories Ensure capex & opex are aligned as per the monthly budget. Develop distribution budgets and manage expenses within the budget Ensure cost negotiation with different vendors and provide appropriate solutions for bulk distribution Inventory analysis to identify slow and dead moving SKUs. Ensure on time stock allocation to channels as per validated requirement Ensure order confirmation is shared with retailer Merging and demerging of stocks every month to move ageing stocks to the relevant store Ensure stock is available in warehouses to maintain the minimum level of inventory Proper GRN & billing of stocks to the retailer Ensure the annual stock audit is done Ensure logistics cost is aligned to customers order delivery Ensure WH cost per piece is managed properly Select logistics partners and negotiate contracts and rates Continuously look for process automation opportunities for better efficiency and control. Collaborative working with brand team for effective demand management Generation of quality MIS on day to day servicing to customer Control and observation of non-ARS orders Generation of quality MIS on day to day servicing to customer Supporting business for EOSS / promo events Preferred candidate profile Strong knowledge of SAP, WMS, and logistics tools. Analytical, problem-solving, and negotiation skills. Leadership with a customer-centric approach. Handson experience in maintaining inventory turnover & warehouse efficiency. Focus on customer satisfaction score (NPS) and OTIF