In this opportunity as Lead Consultant, you will be responsible for successfully implementing software package and solutions for clients across geographies. This position is ideally suitable for a candidate with deep expertise in SQL and software implementations. Knowledge of Global Trade and Supply Chain is welcome. Knowhow of Japanese language is desired.
About The Role
- Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
- Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
- Train the customer and build requisite project documentation.
- Maintain good working relationships with the customers throughout the end-to-end process.
- Engage from project kick off to the project closure including hypercare support.
- Train the customer on product functionality and on how to use it meaningfully.
- Work with the customer to develop and perform UAT of the configured product.
- Assist in production preparation and conduct project go-live activities.
- Provide go-live support and ongoing support for escalated problems.
- Plan and organize handover to product support team after production go-live.
- Travel to client location for implementation(s) and/or sales demo activities as required.
- Ability to assist pre-sales and sales team with proposal development, recommending a high-level product design is desired.
- Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
- Ability to engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements is desired
- Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.
- Deliver projects successfully within scope according to budget and schedule individually and as a team
- Achieve on utilization KPI targets.
- Deliver to upsell and cross sell revenue targets.
- Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
- Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
- Contribute to Practice / Competency building initiatives.
- Mentor junior consultants.
About You
You re a fit for the role of Implementation Consultant if your background includes:
- Bachelor s degree in information technology and/or Business Management.
- A 12+3 or a 12+4 degree from a reputed university.
- Relevant experience of 7 to 12 years of Global Trade knowledge and HTS Classification.
- Experience in the areas of implementation, product development, and support; working experience in areas such as SAP GTS is an advantage.
- Relevant exposure to industry domain (global trade management)
- Competent with all Microsoft Office applications
- Technical know-how of SQL is mandatory. Coding experience is welcome.
- Knowledge on TR products or competitor products is an advantage.
- Strong consulting, influencing, and client relationship management skills.
- Excellent interpersonal and communication skills written and verbal.
- Detail-oriented, good planning and organization skills, time management
- Experience working in and collaborating with a globally distributed team environment.
- Hands-on problem solver, with excellent communication, analytical and presentation skills.
- Possess a positive learning attitude.
- Proficiency in Japanese language is desired.
What s in it For You?
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Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
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Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
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Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
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More information about Thomson Reuters can be found on thomsonreuters.com.
