Lead Commercial Loan Servicing Specialist

About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Line of Business, Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Minimum 5 years of LIQ proficiency or equivalent lending platforms.
• Minimum 5 years of training related expertise such as drafting training plans, conducting training courses, defining onboarding milestones etc.
• Minimum 5 years of supervising daily deliverables of the team and performing critical end-of-day check-out
• Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service