Lead AI Engineer

Description

About the team:

You will be a part of the AI team, which is responsible for developing AI features at Helpshift.

The AI team has built product features like User Intent Detection, AI-Powered Answers,

Agent CoPilot features, etc by building our own ML models and leveraging generative AI.

The team consists of Backend and Frontend Developers, Full-stack Developers, ML

Engineers and Data Scientists.

About the role:

We are looking for a seasoned engineer with a passion for Artificial Intelligence and a knack

for leadership. In this role, you'll be instrumental in shaping our AI products, leading a group

of engineers within the team, and driving the successful delivery of innovative solutions.

You'll blend deep technical expertise in AI with strong leadership skills, guiding a team of

full-stack, backend, and frontend developers

delivery of AI-powered features and products, from conceptualization and design to

deployment and optimization.

Requirements:

What you'll do:

Lead and mentor

Drive the technical vision and strategy

Design, develop, and deploy

Collaborate closely

Oversee the full software development lifecycle

Conduct code reviews

Stay up-to-date

Troubleshoot and resolve complex technical issues

Champion a culture of continuous improvement

What you'll bring:

6-8 years of experience

1-2 years of experience in a leadership role

Strong proficiency in any language to build servers at large scale

machine learning algorithms

Experience with cloud platforms

Proficiency in backend technologies

Familiarity with frontend frameworks

Excellent problem-solving, analytical, and communication skills

A strong track record of delivering complex technical projects

Bachelor's or Master's degree

related field.

Bonus Points If You Have:

Experience with containerization technologies (Docker, Kubernetes).

Knowledge of agile methodologies.

Contributions to open-source projects.

Experience in a fast-paced, startup environment.

Knowledge of functional programming is a plus (We use Clojure).

Benefits:

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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