Lead Administrator - L1

SME role to provide all-lines (1st-3rd) BAU Unix/Linux support to the FM / Platform business.

Strong knowledge and experience in writing ansible playbook and git source control.

Ready to automate anything and it is sustainable, reusable.

Passion to learn new technology and provide solutions.

Put forward ideas to improve automation and/or efficiency and own through to implementation.

Change coordination and implementation. Adhere to Change Control and Fault Reporting Procedures.

Problem Management and Root Cause Analysis.

Low Latency experience.

Audit, Risk and Control engagement.

Business continuity management.

SolarFlare experience advantage

PTP Configuration and Administration experience advantage

Technical reviews & tools assessment.

Performance/stability reviews/improvements.

Drive Delivery/Engineering teams to provide fit-for-purpose solutions as required.

Work closely with PSS/Database/Network/Market Data Infrastructure teams to improve platform service offering.

Infrastructure stability and pro-active health management.

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

NoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations