Lead - Account Management

Note: We need only immediate joiners who can join us by 1-Sep-25 and its purely work from office with US Shifts and candidates must be flexible

Roles and Responsibilities

Invoice Processing

1. Process all invoices assigned within the required Turn-Around-Time

2. Statement Reconciliations • Initiate follow up for the parked documents

3. Reversals and corrections of incorrect posted invoices

4. Handle the Blocked resolutions

5. Processing all recodes received

Payments

1. Creating Payment Proposal as per the schedule after performing Duplicate Invoice Report

2. Performing audit for payment proposal list and payment exception list

3. Getting the identified errors corrected for final payments list approval from market before completing it

4. Forecasting the payment value to treasury team

5. Maintain Payment Transit Evidence for audit compliance

Vendor Master

1. Research and Setup/Update/edit vendor accounts in the System

2. Follow up with the requester/vendor for discrepancy

3. Track all the Work-in-progress creations/modifications in the follow up tracker

CRC

1. Review "Level 1_Pending" cases

2. Follow-up on "Level 2_In-Progress" cases every alternate day

3. Follow-up on "Level 2_Pending" cases every alternate day

4. Filling in all the fields while case creation

5. Close Resolved cases

6. Researching & responding the newly assigned emails

7. Creating cases for the Emails

received

Cash Application

1. Download bank statements and perform daily work allocation to the team

2. Review and apply the cash/credit flow into the system against invoice/debits which is not automatically applied by the system itself

3. Research and resolve unidentified & unapplied payments

4. Research and respond to generic mailbox queries

5. Update Cross entity payment trackers

6. For language dependent cases update Trackers and work with language enabled delivery centers for closure

7. Handle Bad debt recoveries

Customer Master / Credits

1. Research and Setup/Update/edit customer accounts in the System

2. 2. Follow up with the requester/customer for discrepancy

3. 3. Complete the task and respond back to the stakeholder via email

Overall

1.Coordinating with external clients and internal stakeholders via email to resolve the issues

2. Adhere to Month End Closer/Year End Closer timelines

3. Explore for continuous process improvements and share best practices across teams

4. Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis

1. Allocation of activities to the Team

2. Ensure MEC/Activity Check List are tracked and maintained

3. Work closely with the Team and Customers to ensure timely Month End Close

4. Ensure all Activities assigned including Team deliverables are completed accurately as per agreed timeline with Customers

5. Ensure all Master Data Maintenance (GL, FA, etc.) are tracked and performed on time

6. Quality check on all account reconciliations performed by team as per Service Level Agreement (SLA)

7. Handling Internal / External queries are addressed effectively on time

8.Responsible for effective Knowledge Transfer of Activities from Customers to Team Members

9.Implement/Support Process Improvements in consultation with OPEX Team and Customers

10.Interact and comply with all Internal / External Audit requirements

11.Prepare all Internal/External Reports

12.Involve in MEC Review calls and update team on action items

13.Interact and Coordinate with support functions

14.Adherence to Control and Compliance