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Multi Specilaity Assistant Manager Chennai

Role & responsibilities

Monitor, identify and resolve performance/ behavior/ attendance issues using prescribed performance management techniques.

• Monitor and take action on personnel and disciplinary issues.
• Conduct performance appraisals annually along with Ops Manager
• Review reports on a daily basis and provide constructive feedback.
• Provide subject matter expertise to Quality Control Analysts in the team
• Ensure training needs of subordinates are met
• Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
• Successfully complete all client related training and keep record of the same.
• Resolve escalated customer issues and CAPA to be taken
• Hold team briefings on a daily basis with the team.
• Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment
• Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP)
• Performs any other duty assigned by respective Operations Manager
• Act as authorized person for sanctioning team members leave through ERP
• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements.
• Employee separations to be handled in-line with company policies
• Strict adherence to the company policies and procedures.

Preferred candidate profile

• Excellent Interpersonal, Communication, Team Management Skills
• Min of 6 Yrs of Professional and Relevant Experience & 2 Yrs of People Management Experience.
• Proven multi stakeholder management experience
• Strong Project Management experience
• Comfort in working in a changing and high growth environment.

For more details share cv to Hr5@talentqs.com

Reach Athiya - HR - 6304388213/ 8688175268

Thanks & Regards

Athiya Nusrath

HR TA