LCS Scaled Delivery Manager, gTech Ads Customer Support

Role Overview: As a candidate for the position, you are required to have a Bachelor's degree in HR, Business, or a related field, or equivalent practical experience. With a minimum of 7 years of experience in a customer or client-facing role supporting logistics operations, you should possess a strong background in managing vendors in both domestic and international environments, including suppliers, manufacturers, and Third-Party Logistics. Moreover, you should have at least 5 years of experience in managing operations. Key Responsibilities: - Drive the planning and oversee the delivery of day-to-day customer support operations for Google's key customers. - Track key metrics such as CSAT, SLAs, escalation reduction, quality, cost efficiency, and utilization, and provide strategic recommendations to enhance operational effectiveness. - Act as the primary point of contact for partners, engage with them at an executive level, and communicate initiatives with senior management. - Manage relationships with senior stakeholders from support, product/tools, and sales teams. - Develop and drive domain-level operations, partner, and scaling strategies based on domain insights and business requirements. - Identify areas for customer/seller experience improvements and optimize cost and workflow processes. Qualifications Required: - Bachelor's degree in HR, Business, or related field, or equivalent practical experience - Minimum of 7 years of experience in a customer or client-facing role supporting logistics operations - Strong background in managing vendors in domestic and international environments, including suppliers, manufacturers, and Third-Party Logistics - Minimum of 5 years of experience in managing operations - Preferred qualifications include an MBA or Master's degree in a related field or a CSCMP certification - At least 7 years of experience utilizing data analysis to drive decision-making processes and building relationships with stakeholders or clients - Experience in data center equipment environments or computer component manufacturing, knowledge of SQL, analytics, and Operations Six Sigma certification will be beneficial - Excellent problem-solving skills and the ability to apply structured thinking and logic to provide solutions to challenges (Note: Additional details of the company were not provided in the job description.),