L3 Support lead

eClerx

5 - 10 years

15 - 25 Lacs

mumbai pune bengaluru

Posted:23 hours ago| Platform:

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Skills Required

l3 bug fixing unix java production support java shell scripting l3 support debugging java application support java support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview - (looking for immediate Joiner or who can join within 30days)

L3 Support Lead

Key Responsibilities

Lead the
L3 support team
for business-critical applications.
Troubleshoot and resolve complex production issues in a timely manner.
Provide
root cause analysis (RCA)
and implement permanent fixes.
Ensure adherence to SLAs, and manage escalations effectively.
Work with development teams to enhance application stability and performance.
Collaborate with cross-functional teams, including infrastructure, DevOps, and business users.
Contribute to automation of recurring tasks and process improvements.
Mentor and guide junior team members in support best practices.

Technical Skills Required

Core Java
and Java frameworks with strong debugging and problem-solving skills.
Solid understanding of
Design Patterns
and their application in support scenarios.
Hands-on experience with
Kafka (preferred) or RabbitMQ
.
Strong working knowledge of
SQL, Sybase, and MongoDB
.
Familiarity with
CI/CD pipelines
and source code management via
GitHub
.
Proven ability to work in
24/7 production support environments
(on-call rotation may apply).

Leadership & Soft Skills

5+ years of experience with at least
2 years in L3 production support
.
Strong leadership skills to
manage and coordinate an L3 support team
.
Excellent communication skills for client interaction and stakeholder management.
Ability to prioritize tasks, manage incidents, and coordinate across teams.

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