L2 Technical Support Engineer

VAM Systems

VAM Systems

Required Certifications

ITIL

MCSE

CCNA

Office 365 certification (preferred)

Skills & Competencies

Strong troubleshooting and analytical skills

Excellent communication and customer service abilities

Good knowledge of networking, telecommunication systems, and Microsoft technologies

Familiarity with ITSM processes

Proactive, self-motivated, and keen to stay updated with moderntechnologies

Key Responsibilities

Provide network and telecommunication services for internal and external customers in an efficient and timely manner.

Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.

Provide, maintain, and monitor desktop computing environment to ensure seamless desktop services.

Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.

Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.

Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.

Maintain and manage the printing environment in a cost-effective manner while supporting green initiatives.

Comply withIT policies, procedures, and standards in all daily activities.

Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.

Assist in managing and maintaining servers, storage systems, and network equipment as required.

Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.

Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.

Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.

Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.

Support onboarding and offboarding processes, including device setup, account creation, and access rights management.

Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.

Terms and conditions

Joining time frame: (Immediate - 30 days)

The selected candidates shall join VAM Systems UAEand shall be deputed to one of the leading Organization inUAE.

Should yoube interested in this opportunity, please send your latest resume at the earliest at sujitha.saju@vamsystems.com