L2 Support Engineer

2 - 5 years

4 - 6 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role: L2 Support Engineer

Experience years: 2 - 4 Years

Interview: Virtual ( 01st round ) / Final Round Depends ( Virtual or F2F )

Mode: Work From Office

Location: Chennai - Annathalai

Technical Skills :

  • SQL, SQL Server, SQL Queries, Incident Management, Patches, Change Request, Configuration.

Expectation:

  • L2 Support resource should have minimum 2-year of experience with capability to address the end to end product support but not limited to addressing bank s requirements, documentation, business impact analysis, patch/change/configuration management

Support Functions Expected out of the resource:

  • Incident management and response, submission of RCA, ensuring the system security, performing DR drill and business continuity as per the bank requirements
  • adherence to bank's internal IT process and policy
  • applications configuration availability of environments to bank, proactive addressing complaints and service requests from the bank, performance tuning
  • Responsible for stability of environments ensuring application and all interfaces have maximum availability
  • must assist for problem diagnosis and troubleshooting
  • Collaborate closely with other internal technical teams/business users in investigating
  • Follow escalation procedures and incident management and response during outages

Implementation Functions:

  • Create Change Requests (CRs) for the defects/enhancements reported by the bank with OEMs
  • Liaise with all the OEMs for troubleshooting of issues, Create Knowledge Base articles (FAQ/Solutions) for the issues/incidents
  • Understand the product issues reported by the bank and reproduce them to OEMs
  • Deployment of codes/services/APIs
  • Testing and implementing Application fix
  • Responsible for handling Change Management
  • Raising Change Request and scheduling for the implementation of fixes and enhancements
  • Act as a facilitator and coordinate between various teams to resolve complex issues and outages
  • Ensure all new deployments have correct documentation as per the bank s IT process
  • Ensure accurate and timely incident and problem logging
  • Track incidents and provide regular updates to bank on request status and progress
  • Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
  • Remediate all the VAPT observations.

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