L2 Helpdesk Engineer

Parkar Global Technologies

5 - 7 years

7 - 9 Lacs

pune

Posted:17 hours ago| Platform:

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Skills Required

cloud computing helpdesk powershell machine learning active directory microsoft troubleshooting jira it operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

We are seeking an experienced Azure Virtual Desktop (AVD) Engineer to support the deployment, configuration, and ongoing management of AVD environments. The ideal candidate should have a strong background in Azure infrastructure, Windows OS, FSLogix profile management, and virtual desktop troubleshooting.

Responsibilities:

Deploy, configure, and maintain Azure Virtual Desktop (AVD) environments, including host pools, session hosts, and user profiles.
Provide L2/L3 support for AVD- related incidents including access issues, performance problems, and connectivity.
Administer FSLogix profile containers to manage user settings and improve login performance.
Monitor and optimize AVD infrastructure using Azure Monitor and Log Analytics.
Perform regular patching, image updates, and maintenance of virtual desktops.
Implement security best practices, including RBAC, Conditional Access, and network policies.
Collaborate with cloud, network, and security teams to ensure smooth and secure operations.
Document technical processes, deployment guides, and standard operating procedures.

Requirements:

5 7 years of IT infrastructure or cloud support experience.
2+ years of hands- on experience with Azure Virtual Desktop (AVD).
Strong understanding of Windows 10/11 and Windows Server OS.
Proficiency in FSLogix profile configuration and troubleshooting.
Familiarity with Azure AD, Active Directory, Group Policy, and PowerShell scripting.
Experience with monitoring tools and Azure services such as Azure Monitor, Log Analytics, and Storage Accounts.

Qualifications:

Microsoft certifications: AZ- 104, AZ- 140, or MD- 102.
Experience working with hybrid cloud solutions, such as Azure Stack HCI or Citrix on Azure.
Exposure to ITSM platforms like ServiceNow, Jira, or similar.
Strong communication and documentation skills.

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