L2 Expert

**Job Description:** As an L1 expert at Uber, your role extends beyond the usual responsibilities to include handling escalations that occur during the day and overseeing daily operations. Your main responsibilities are: - Help new partners join Uber - Provide support to partners by addressing their queries and ensuring a positive experience - Handle escalations and manage difficult conversations - Report the status of operations to the team and assess the effectiveness of the processes in place **Qualifications Required:** - Bachelor's degree with 1-3 years of work experience - Background in customer service is highly preferred - Fluency in Kannada - Strong people skills - Proficiency in Excel **Additional Company Details:** Uber values individuals who possess the following traits: - **Problem Solver:** You approach challenges as opportunities for growth and change. - **Communication:** You excel in communication and can effectively resolve issues with innovative solutions. - **Process Driven:** Your organizational skills drive you to constantly improve efficiency. - **Customer Obsessed:** Providing top-notch service and enhancing Net Promoter Score are your top priorities.,