L1/L2 Technical Support

Cloudxtreme Technologies Private Limited

3 - 4 years

5 - 9 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

client handling l2 technical support av/vc system troubleshooting virtual event platform support (zoom network troubleshooting (wi-fi ticketing tools (servicenow)

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Provide hands-on support and troubleshooting for Audio-Visual (AV) and Video Conferencing (VC) systems, as well as end-user hardware.
Support both Windows and macOS devices, including setup, configuration, and issue resolution.
Assist in running meetings and webinars, and resolve L1/L2 incidents related to Virtual Event Platforms like Zoom and Teams.
Offer technical workarounds for virtual event platform issues and troubleshoot network connectivity problems (Wi-Fi, Ethernet, VPNs).
Diagnose and resolve hardware and software issues across a wide range of devices.
Ensure adherence to IT security and confidentiality best practices while interacting with clients.
Maintain accurate documentation of technical procedures and solutions for internal and client-facing reference.
Use ticketing tools like ServiceNow to manage support requests and resolutions.
Adhere to flexible work schedules, including weekends and non-standard business hours.

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