L1/L2 level Engineering Application Support

Hi all ,

L1/L2 level Engineering Application Support

Employment type : C2H

Exp : 3 - 6 years

Description:

L1/L2 level Engineering Application Support with 3 - 6 years of experience

Department

Key Skills Requirement:

• Fundamental understanding of IT service management and ITIL business process.
  • Experience in handling L2 support activities and Ability to document & troubleshoot the errors• Experience in working with Service NOW or any other ticket handling systems• Experience in working with Automotive domain will be an added advantage• Monitor infrastructure components (servers, networks, databases, cloud services) using tools like Splunk, ELK Stack, Prometheus, Grafana, etc.• Experince to Datalog added advantage• Analyze system logs to identify and resolve performance bottlenecks, errors, and security issues.• Respond to incidents and service requests, ensuring timely resolution and documentation.• Collaborate with different teams like Application Development, Cloud, and Security teams to maintain system reliability and performance.• Logical approach and excellent problem-solving skills.• Willing to work in 1st/2nd or General Shifts, also need basis willing to work on public holidays• Understand requirement and functionality of the application• Good communication skills• Prior experience of end users discussions

Job Responsibilities:

• Providing L1 & L2 support for Daimler Truck Engineering applications
  • Effectively participate in end user discussions, client calls and meetings• Support build and release operations.• Maintain and improve monitoring dashboards and alerting mechanisms.• Perform root cause analysis and contribute to post-incident reviews.• Automate routine monitoring tasks and reporting using scripting (e.g., Python, Bash).• Document standard operating procedures and troubleshooting guides.Enable Skills-Based Hiring No
• interested candidates can reach out to me on : akram.m@acesoftlabs.com