L1.5 eComm Support Engineer

1 - 2 years

3 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Incident Management: Analize and respond to monitoring alerts, classify issues, and escalate them based on criticality.
  • First and Second level Support: Diagnose application issues and collaborate with development, operations and client vendors for resolution.Incident Logging and Tracking: Document incidents in ServiceNow, ensuring proper traceability and timely resolution.
  • Trend Analysis and Optimization: Identify recurring issues and propose improvements to enhance system stability and performance.Problem Management:
  • Work on RCAs and provide long term solutions.1 to 2 years of experience with AWS Level 2 incident monitoring and attention.L1.5 eComm Support Engineer

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