L1 Support (Customer Support Executive) in Hyderabad

As a Level 1 Support Executive at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.

Key Responsibilities

• Provide timely and accurate support through chats, calls, and emails
• Follow standard operating procedures and knowledge base articles to resolve queries
• Accurately document and categorize customer interactions
• Escalate unresolved or complex issues to higher-level support with clear notes
• Maintain high standards of quality, professionalism, and empathy in all communications
• Meet SLAs on first response, resolution time, and customer satisfaction
• Share feedback on recurring issues to help improve support processes.
• Work collaboratively with the support team to drive best practices
  

Company Overview

Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years' experience. Operating globally—including India, the US, Singapore, and the Middle East—Turito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success.About Company: Turito is a revolutionary e-learning platform designed to provide quality education both online and on campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabi). Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.