Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Monitor dashboards and alerts in New Relic, Grafana, and related tools for partner platforms (Zee5, Prime, Hotstar, Apple TV).
Track subscription processing queues (size, delays, processing rate) at regular intervals.
Validate alerts against subscription flows to detect blind spots or recurring issues.
Perform synthetic test monitoring (login, purchase, entitlement checks) and report failures promptly.
Categorize and escalate partner-level issues vs. internal infra issues using standard SOPs.
Maintain a shift log of incidents, escalations, and resolutions.
Participate in daily/weekly monitoring reviews and highlight repeat alerts or monitoring gaps.
Coordinate with L2/L3 and development teams for faster resolution.
12 years of experience in application support, NOC, or monitoring roles.
Hands-on exposure to monitoring tools such as New Relic, Grafana, Prometheus, or CloudWatch.
Basic understanding of APIs, subscription/order flows, and queues.
Familiarity with ticketing tools like ServiceNow, JIRA, or Freshservice.
Ability to follow defined runbooks and escalation procedures.
Good communication skills for incident reporting.
Willingness to work in 24x7 shifts (if required).
Exposure to OTT or subscription-based platforms.
Knowledge of SQL or log analysis tools (ELK/Kibana, Splunk).
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