L1 Lead

We’re Hiring: L1 Technical Support Lead Join a purpose-driven innovator that exists to make life better—by delivering world-class broadband, SD-WAN, firewall, and managed Wi-Fi solutions. Role: L1Technical Support Lead Location: Gurgaon, Sec 18 (Office) Experience: 10–12 years in technology support with 3+ years leading teams What You’ll Do: 🔹Drive SLA compliance, ticket quality, and customer satisfaction 🔹Build & deliver a training/certification roadmap for L1 engineers 🔹Lead QA initiatives and continuous-improvement programs 🔹Own escalations and cross-team RCAs to reduce complaints 🔹Mentor & retain a high-performing support team Must-Have: 🔹Hands-on telecom/network support (broadband, leased lines, SD-WAN, firewalls, Wi-Fi) 🔹Proven people-management of 15–20 engineers 🔹Strong SLA, escalation, and QA process experience Qualifications: B.Tech in CS/IT/EC or equivalent Ready to lead excellence in customer support? 📩 Send your resume to Kalyan@ProSapiens.in with subject “ L1 Support Lead” Show more Show less