L1 Cloud Engineer

NTT DATA, Inc.

2 - 7 years

3 - 7 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

microsoft azure cloud support production support troubleshooting aws kubernetes networking cloud platform artificial intelligence azure api management ansible docker cloud administration aws cloud cloud monitoring devops infrastructure services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Preferred Experience:

As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure.
Cloud administration, maintenance, and troubleshooting experience.
Monitor cloud and infrastructure services to ensure uninterrupted operations.
Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues.
Respond to alerts and incidents, escalating to higher-level support as necessary.
Able to provide shift hours support at L1 level
Experience in updating KB articles and SOPs.
Request additional information from clients, when necessary, to accurately diagnose and resolve issues.
Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues.
Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution.
Well experienced in handling incident, service requests, change requests.
Passion for delivering timely and outstanding customer service
Great written and oral communication skills with internal and external customers

Basic Qualifications:

2+ years of overall operational experience
2+years of Azure/AWS experience
2+ years of experience working in a diverse cloud support environment in a 24*7 production support model

Preferred Certifications:

Azure Fundamentals
AWS Cloud Practitioner
Four Year BS/BA in Information Technology degree or equivalent experience

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