Work from Office
Full Time
Key Responsibilities: Provide L1 level backend support for ITSM tools like BMC Remedy/Helix and IBM Netcool. Perform daily backend tasks such as monitoring alerts, basic configuration checks, and data validation. Conduct routine health checks of the tools and maintain logs. Basic Linux command-line usage for troubleshooting and backend tasks. Collaborate with senior engineers for issue escalation and resolution. Primary Skills: Familiarity with BMC Remedy/Helix and IBM Netcool for backend support and monitoring. Basic working knowledge of Linux (command-line operations). Strong troubleshooting and analytical skills for backend operations.
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