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0 - 5 years

1 - 4 Lacs

Kharar, Mohali, Chandigarh

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Same Day Offer!! Respond to customer inquiries across channels Resolve product, service, and order issues Assist with troubleshooting and support Follow up for issue resolution Provide feedback for improvements Call/WhatsApp HR Abhishek @9639871135 Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only Perks and benefits Incentives. Bonus. Night Allowance . Cab Facility.

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0 - 5 years

3 - 3 Lacs

Mumbai, Thane, Kalyan/Dombivli

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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0 - 5 years

2 - 7 Lacs

Delhi NCR, Gurgaon, Noida

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Hiring for Top notch Travel / BPO's / KPO's * Day Shift * 24*7 / Day Shift * U. Grad Freshers can also apply * Both Way Transport + Meals * Remuneration Up to - 9 LPA Megha -9711652040 Srishti - 8745821300 8750099665 9540721440

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0 - 5 years

3 - 4 Lacs

Kanpur, Noida, Kohima

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Diganta - 8238738800

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0 - 5 years

3 - 4 Lacs

Bhubaneshwar, Hyderabad, Visakhapatnam

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Diganta - 8238738800

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0 - 5 years

3 - 4 Lacs

Ranchi, Raipur, Kolkata

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Diganta - 8238738800

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0 - 5 years

3 - 4 Lacs

Guwahati, Delhi NCR, Gurgaon

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Diganta - 8238738800

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0 - 5 years

3 - 4 Lacs

Gandhinagar, Ahmedabad, Jaipur

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Diganta - 8238738800

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0 - 5 years

3 - 4 Lacs

Lucknow, Agra, Jaipur

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Hiring for International Customer Support- Voice/Chat Freshers can apply Salary upto 4.5 LPA Cab facility 5 days working Need excellent communication Rotational shifts & Offs Location - Jaipur & gurgaon Contact- Rashi@ 6378301141 Mahima@ 8279255238

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0 - 5 years

2 - 4 Lacs

Panchkula, Mohali, Chandigarh

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Hi Job Seekers !! R U Looking For Work? Start your Career with BPO No experience required Call Sourabh @ 9779924404 for interview We do not Charge Consultancy Fee Experienced CSR can find their Next Job with Higher Role & Better Salary with us Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts Facilities Vary Client to Client:- Career Growth PG available nearby In House Cafeteria Subsidised Meals

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0 - 5 years

2 - 4 Lacs

Panchkula, Mohali, Chandigarh

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Hey There Do you want to work in International Process If Yes Fell Free To Call Sourabh @ 9779924404 for Interview Job location is Chandigarh, Mohali Work From Office Must have Good English Communication skills ready to work in Rotational Shifts Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria Subsidised Meals Perks and benefits Call us directly at 9779924404 & get hired faster

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0 - 5 years

2 - 4 Lacs

Panchkula, Mohali, Chandigarh

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We are Representing as Hiring Partners some of the Biggest and Best Brand Names around the World, and you will have the chance to make a difference to their Customers ever by working directly for them Want to Learn More About Us ? Call at 9779924404 Required Candidate profile You are unique, so is your career. We are dedicated customer service job consultants for specific skillset, expert advice, and exciting call centre career paths.

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0 - 5 years

3 - 4 Lacs

Panchkula, Mohali, Chandigarh

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Hey Guys Are You looking for a job in MNC BPO ? Please Call / What's App Sourabh @ 9779924404 Must have Excellent English Communication skills & ready to work In Rotational Shifts Work From Office Job Chandigarh / Mohali CTC 15-32 K / Month Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals

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0 - 5 years

2 - 3 Lacs

Panchkula, Mohali, Chandigarh

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Hiring Customer Support For Inbound, Chat, E Mail Process International & Domestic Process Chandigarh / Mohali Work From Office Call / Whats App Sourabh @ 9779924404 for Interview Must Have Good English Communication Skills . Rotational Shifts

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0 - 3 years

3 - 3 Lacs

Gurgaon

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Interested Candidates may connect to HR Ms.Aditi Anand- +91 78170-00490 (11am-5 pm) JOB DESCRIPTION We are looking for an enthusiastic Chat-sales Representative to contribute in generating sales for our company. He/ She will be responsible for closing sales deals over the Chat and maintaining good customer relationships. An effective chat-sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the Chat as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. Responsibilities: Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company's reputation Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information. Requirements and skills Freshers can also apply Proven experience as a sales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints Qualifications: Any Graduation is a mandate Salary: 25-30k per month Address: Sec-44, Gurgaon Shift timings: Day Rotational with Saturday and Sunday fixed working (One Compulsory off between Mondays to Friday) Best of Luck!

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0 - 2 years

1 - 4 Lacs

Pune, Bengaluru, Hyderabad

Hybrid

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Obtain consumer / provider information by listening to telephone calls/ text & messages Determine eligibility by comparing consumer / provider information to requirements Adhere to policies by entering client information, confirming pricing Required Candidate profile Good Listening skills Possesses good comprehension and analytical skills Team player , who is driven and self-motivated

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0 - 2 years

1 - 4 Lacs

Indore, Chandigarh, Mumbai (All Areas)

Hybrid

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Obtain consumer / provider information by listening to telephone calls/ text & messages Determine eligibility by comparing consumer / provider information to requirements Adhere to policies by entering client information, confirming pricing Required Candidate profile Good Listening skills Possesses good comprehension and analytical skills Team player , who is driven and self-motivated

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1 - 5 years

4 - 4 Lacs

Chennai

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Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727

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0 - 2 years

2 - 6 Lacs

Jaipur

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Management fresher into Sales marketing HR Brand awareness / Customer acquisition Developing team and providing effective training Mentoring and Managing a team to achieve desired performance Understanding Financial aspects HR TANISHA 9079224227 Required Candidate profile Training and development Sales and marketing Client and customer Services Business Management Immediate joinees Fluent English communication Looking for JAIPUR Candidates only

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0 - 2 years

1 - 2 Lacs

Vadodara

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Customer Support #Domestic #BPO #Inbound Voice #Great Opportunity #Banking Process

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1 - 5 years

2 - 6 Lacs

Gurgaon

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INTERNATIONAL Voice PROCESS Any Grad Fresher or UG with 6 month to 2 years of International BPO Exp. Excellent communication Salary- 15k to 40k Immediate Joiners. Payal :- 9650934814 Abhimanyu :- 9560028009 Required Candidate profile Bulk Hiring Voice / Chat / Blended process *EXCELLENT COMMUNICATION SKILLS* Immediate Joiners Graduates with BPO Experience is mandate Rounds- HR, Versant,Ops 9560028009 / 9911567769 / 9355226337

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0 - 5 years

2 - 4 Lacs

Gurgaon

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INTERNATIONAL Voice PROCESS Any Grad Fresher or UG with 6 month to 2 years of International BPO Exp. Excellent communication Salary- 15k to 40k Immediate Joiners. Payal :- 9650934814 Abhimanyu :- 9560028009 Required Candidate profile Bulk Hiring Voice / Chat / Blended process *EXCELLENT COMMUNICATION SKILLS* Immediate Joiners Graduates with BPO Experience is mandate Rounds- HR, Versant,Ops 9560028009 / 9911567769 / 9355226337

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0 - 5 years

2 - 4 Lacs

Gurgaon

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INTERNATIONAL Voice PROCESS Any Grad Fresher or UG with 6 month to 2 years of International BPO Exp. Excellent communication Salary- 15k to 40k Immediate Joiners. Payal :- 9650934814 Abhimanyu :- 9560028009 Required Candidate profile Bulk Hiring Voice / Chat / Blended process *EXCELLENT COMMUNICATION SKILLS* Immediate Joiners Graduates with BPO Experience is mandate Rounds- HR, Versant,Ops 9560028009 / 9911567769 / 9355226337

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0 - 1 years

2 - 3 Lacs

Gurgaon

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Job Overview We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Convert Leads to new orders. Contact potential customers to showcase company products or services Follow-up on Interested Leads Negotiate prices and terms with customers Get the documentations done for the converted leads Work with other team members to ensure customer satisfaction Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. In case you wish to apply, share your resume at hr@cityfurnish.com or whatapp on 8826260848

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1 - 4 years

3 - 4 Lacs

Bengaluru

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Electronic city mon - fri work Sat & sun fix off US Shift Sal - 32k - 34k + Incentives + 2 way cabs Req: Puc & above Excellent communication Min 6 months - 1 year of international voice exp 5 rounds of interview Required Candidate profile Contact H R Aravindh 74117 82502

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Exploring KPO Jobs in India

Knowledge Process Outsourcing (KPO) is a rapidly growing sector in India, offering a wide range of job opportunities for individuals with specialized knowledge and skills. KPO jobs involve processes that require higher levels of expertise and analytical skills compared to traditional BPO roles. With the increasing demand for skilled professionals in various industries, KPO jobs in India present a lucrative career option for job seekers.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for KPO professionals in India varies based on experience and expertise. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn anywhere between INR 8-15 lakhs per annum.

Career Path

In the KPO industry, career progression typically follows a path from Associate to Senior Associate, Team Lead, Manager, and then Senior Manager. Individuals can also specialize in specific domains and move up the hierarchy as Subject Matter Experts or Consultants.

Related Skills

Apart from domain-specific knowledge, KPO professionals are often expected to have strong analytical skills, problem-solving abilities, attention to detail, and excellent communication skills. Proficiency in data analysis tools, research methodologies, and industry-specific software is also beneficial.

Interview Questions

  • What is Knowledge Process Outsourcing? (basic)
  • How do you ensure data accuracy in your research process? (medium)
  • Can you describe a challenging project you worked on and how you overcame obstacles? (medium)
  • How do you stay updated with industry trends and developments? (basic)
  • What do you think are the key qualities required for a successful KPO professional? (basic)
  • Explain the role of data analytics in KPO. (medium)
  • How do you prioritize tasks when working on multiple projects simultaneously? (medium)
  • Can you walk us through your experience with client interactions in a KPO setting? (medium)
  • Describe a time when you had to make a critical decision under pressure. (medium)
  • How do you handle disagreements or conflicts within a team? (medium)
  • What are your strategies for continuous learning and skill development? (basic)
  • How do you ensure confidentiality and data security in KPO processes? (medium)
  • Discuss a recent industry trend that has impacted the KPO sector. (advanced)
  • What are the challenges you foresee in the future of KPO outsourcing? (advanced)
  • How do you measure the success of a KPO project? (medium)
  • Describe a time when you had to analyze complex data sets to derive insights. (medium)
  • How do you maintain quality standards in your deliverables in a fast-paced environment? (medium)
  • What role does automation play in KPO processes, and how have you utilized automation tools in your work? (medium)
  • Can you explain the importance of compliance and regulatory requirements in KPO operations? (medium)
  • How do you handle tight deadlines without compromising on quality? (medium)
  • Discuss a time when you had to present complex findings to a non-technical audience. (medium)
  • How do you adapt to changes in project requirements or client expectations? (medium)
  • What are your strategies for building and maintaining strong client relationships in KPO? (medium)
  • How do you ensure continuous improvement in your work processes and deliverables? (medium)

Closing Remark

As you explore opportunities in the dynamic field of KPO jobs in India, remember to showcase your expertise, skills, and passion for continuous learning. Prepare thoroughly for interviews, stay updated with industry trends, and apply with confidence to secure a rewarding career in the KPO sector. Best of luck!

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