Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Mega WALK-IN Drive for Freshers for Customer Service: Voice Roles (English & Hindi) on 29th March 2025 (Saturday) || Hyderabad Date: 29-March-2025 (Saturday) Time: 11 AM - 12 PM MS Teams meeting ID: 447 654 169 899 MS Teams passcode: t2jH2bU2 Experience: Only Freshers are eligible Languages known: Hindi + English Work Location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Handle Inbound/ Outbound Voice calls Respond to the customer queries & issues in timely manner Provide solution to the customer basis the available help articles and within the policies Replicate customers issue and report necessary bugs/suggestions/ideas Provide excellent services to the customers Work closely with internal departments to provide the required information/support to the customer Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Maintain a deep understanding of client process and policies Upskill to enhance the knowledge time to time and offer support Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you Minimum qualifications Only Freshers are eligible. Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) Excellent Voice Communication Skills Fluent in English & Hindi Languages Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.) Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Please keep your E-Aadhar handy while appearing for interview.
