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0 - 5 years

2 - 4 Lacs

Varanasi, Dehradun, Delhi

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Customer Service and Technical support. ( Voice, Chat and Email process ) Jaipur Location - candidates can relocate from pan India, ticket and hotel assistance initially accommodation 15 days. Excellent communication skills only. salary - 20 to 37.5K

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0 - 4 years

2 - 4 Lacs

Zirakpur, Mohali, Chandigarh

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International voice process! Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Contact HR Anjali @7060788176 Required Candidate profile WFO Immediate joiners Graduate/Undergraduate Fresher/Experienced both can apply Must be flexible with rotational shifts Good Communication Walk-in interview Perks and benefits Unlimited incentives. Allowance. Bonus. Cab.

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1 - 5 years

3 - 4 Lacs

Noida

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Greetings from GI GROUP !! Role : - Consultant/ Senior Consultant Experience:- 1yr and Above Location: - Noida ** Good communication skills are must** Understand the requirements for various positions in Non IT ( BFSI, Financial consulting) hiring Hired candidates for Data analytics, Shared services, BFSI or FNPA Industry specialization FP&A, F&A, BPO, KPO, Analytics . Recruitment experience in middle & higher level management. Mobilize human resources through various means such as Job Portals, Headhunting, Advertising, References.. Screening through CV's, calling up candidates, interviewing them on their interest level & fixing up a meet with the client. Offer negotiations and take feedback from the client and the candidate with regards to the interviews taken. Maintaining & updating the Database. Client interaction, Client Anchoring, Account Management. Should be Target Driven. Interested candidates can share their resume to jyotsna.rawat@gigroup.com

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0 - 5 years

3 - 4 Lacs

Lucknow, Gurgaon, Jaipur

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Customer Service Executive (Voice/Non Voice) Excellent communication Required 5 days working Salary up to 5 LPA Good Incentives Cab facility Fresher or Experienced can apply Location -Jaipur & Gurgaon. Contact - Yukti - 7424811605 Bharat - 8290607811

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0 - 4 years

2 - 3 Lacs

Jaipur

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Greetings from Knack Global!!! We are hiring candidates for Process Associate profile. Candidate should be proficient in English. Graduates in any Discipline (other than BTECH pursuing) Candidate should be comfortable with night shifts Fresher & Experience candidates with good communication skills can apply. Benefits: Five days working (Fixed Saturday Sunday off) Meal & Cab facility Salary: Best in industry Gym access Job Location: Jaipur Interested candidates, Kindly walkin or share their resume at hr.jaipur@knackglobal.com.

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0 - 5 years

1 - 4 Lacs

Delhi NCR, Delhi, Noida

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Hiring for NOIDA Location DAY shifts for females Only graduate Pure Customer Service Sector 127 NOIDA 05 days working Salary upto 30-35k For faster response WHATSAPP cv to HR 79827 39499

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1 - 4 years

2 - 3 Lacs

Ghaziabad, Greater Noida, Noida

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Hiring for NOIDA location Banking process Captive Unit Customer service executive Client relationship Only graduate can apply For faster response WHATSAPP cv to HR 79827 39499

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0 - 2 years

1 - 4 Lacs

Raipur, Gurgaon, Mumbai (All Areas)

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Roles and Responsibilities Excellent Communication Skills Required No. 50 Candidates Excellent Communication Skills Must shifts Work in 24/7 @ Day shift both Grad/Ug Both Desired Candidate Profile International Domestic Call Centre Email/Chat/Voice WhatsApp number 9781021114 Domestic and International call Center No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

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0 - 2 years

2 - 2 Lacs

Gurgaon

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Hiring Fresh Graduates| US healthcare (Backend Process) | Gurgaon Work from Office Job Location - Gurgaon Day shift - 9am to 6pm Non Voice, Non- IT 5 days working (Monday-Friday) Stipend - 17k in hand (For initial 6 months) Travel Allowance of 2k/month will be paid separately Designation - Intern (For initial 6 months) Job Role- Identification of documents related to US healthcare. Note- Internship will be converted to full time employment on satisfactory completion of 6 months. So we will be offering you a job after 6 months based on your performance. Salary will be revised once employee will be confirmed. Note - Under graduates & BE/B.Tech candidates are not eligible. Perks - Day Shift, 5 days working, Travel Allowance, Salary revision post 6 months Mandatory Skills: 1. Excellent communication skills in English 2. Ability to remain focused in high work-pressure situations. 3. Hardworking and committed individual 4.Flexible to stretch for the business requirements 5. Able to read and understand the documents. To Apply - Interested candidates can get in touch on 9599552766 or can send CV on Simran HR- Sthapa@valerionhealth.in

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1 - 6 years

2 - 4 Lacs

Pune, Bengaluru, Hyderabad

Hybrid

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Source and recruit candidates through job postings, job boards, social media, and other recruitment channels Screen resumes and applications, conduct phone interviews, and assess candidates’ qualifications Sales Marketing HR Servicing Perks and benefits Open

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0 - 5 years

2 - 4 Lacs

Zirakpur, Mohali, Chandigarh

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||Customer service For International BPO|| Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Contact: HR Surbhi 7900814086 Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only Candidate must be available for face to face round of interview WFO Perks and benefits 5 days Incentives Cabs EPF Unlimited incentive

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0 - 4 years

2 - 4 Lacs

Panchkula, Kharar, Solan

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International Customer Service: Work From Office Location-Mohali Rotational shifts Voice/Chat Salary- upto 33k CTC Graduate/Undergraduate 5.5 days working Cab available for girls Interested candidates can WhatsApp their resume: HR KHUSHI 6280939007 Required Candidate profile Good communication skills in English language Must have some Technical knowledge Flexible with 24*7 shifts Performance based incentives Rotational off's Options for promotion Can relocate to Mohali

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0 - 5 years

3 - 5 Lacs

Gandhinagar, Vadodara, Ahmedabad

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Hiring For customer support executive (Chat Process)-Ahmedabad Salary:23k to 40K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or whatsapp CV : 6357157163/ 6357157175 Note:Apply if you are ready to relocate in Ahmedabad Required Candidate profile Only work from office Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English

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0 - 5 years

1 - 2 Lacs

Gandhinagar, Ahmedabad

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Dear Candidate, Our Client is reputed name in Hospital. They have following Job Opening - Designation - Customer Service Executive Its Inbound process, you need to handle Customer Call for Doctor appointment. For any Query, call 8000044060 Required Candidate profile Both Fresher and Experienced Graduate Male / Female can apply. Salary hike can be provided to experienced candidates

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0 - 5 years

5 - 12 Lacs

Visakhapatnam

Remote

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Managing a team of representatives offering customer support. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Required Candidate profile Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Knowledge of mediation and conflict resolution techniques is preferable. Perks and benefits Flexible Hours. Paid time off. Performance bonuses

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0 - 5 years

5 - 12 Lacs

Thane

Remote

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Managing a team of representatives offering customer support. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Required Candidate profile Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Knowledge of mediation and conflict resolution techniques is preferable. Perks and benefits Flexible Hours. Paid time off. Performance bonuses

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0 - 5 years

5 - 12 Lacs

Chennai

Remote

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Managing a team of representatives offering customer support. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Required Candidate profile Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Knowledge of mediation and conflict resolution techniques is preferable. Perks and benefits Flexible Hours. Paid time off. Performance bonuses

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0 - 5 years

4 - 9 Lacs

Ahmedabad

Remote

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Managing a team of representatives offering customer support. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Required Candidate profile Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Knowledge of mediation and conflict resolution techniques is preferable. Perks and benefits Flexible Hours. Paid time off. Performance bonuses

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0 - 1 years

2 - 3 Lacs

Noida

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Profile Offered: Associate Recruiter (US) Eligibility & Selection Process:- - Fresher candidates with exceptional written and verbal communication skills. - Should be open to work in Night Shift. - For this requirement, highest qualification should be either Graduate or Post Graduate ONLY. ( Batch of 2021-2024 from a recognized University/College) CTC offered : INR 3,27,552.00 (Including Benefits) + lucrative incentives based on performance on monthly basis. Mode of Joining - Work from office Shift - Night Shift Working Days - Monday to Friday (Saturday & Sunday fixed off) Onsite from Day 1 Bond Details - Service bond of 12 Months Benefits: Health Insurance , cab facility for pick and drop, complementary meal Appraisal Cycle: 12 months cycle from the date of joining. Selection process: F2F HR interview Job Location: Noida sector-64 COMPANY OVERVIEW : ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI and has branched out to include 12 primary national offices, 9 secondary offices and 2 international offices providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include Information Technology, Telecommunications, Energy, Engineering, Financial Services, Food & Beverage, Government/Defence, Biotech/Pharmaceutical, Cable, Clinical, Consumer Services, Healthcare, Insurance, Logistics, Manufacturing, Media, Mortgage, Oil & Gas, Pharmaceutical, Retail, Scientific, Services, Transportation, and Utilities. • Founded in 2000 • Certified Woman-Owned Business Enterprise (WBENC and NWBOC Certified) ICONMA is $100mn+ company. ICONMA ranks in the Top 10% of staffing vendors and has received numerous awards for delivering outstanding services and providing the highest standard of quality Nationwide presence helps ICONMA support clients with multiple locations. We help organizations operate more productively. We improve profitability, top-line growth, customer service, and cost management by providing: Full Range of Specialized Staffing Services and Solutions including Managed Resources, Individual Consulting, Contract to Hire, Direct Hire, Payroll Services, and On-site Management. Project Delivery. For more information, please visit us at http://www.iconma.com

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5 - 10 years

5 - 7 Lacs

Bengaluru

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Greetings from Sagility ! Urgent hiring for Team leader contact center for Sagility Health, Bangalore location. Looking for at least 1 year of experience on papers as a team leader from Internation contact center, preferrable who supported for US , UK or Australian market. Job Title: Team Lead - US Voice Process Level/Salary Range: OM1 Reporting to: Assistant Manager Location: Bangalore Working Hours/Days: 9 Hours / 5 Rotational Days a Week Shift: Rotational Night Shifts Company URL: www.sagilityhealth.com Job Description: As a Team Leader in our US Voice Contact Center, you will oversee a team of 20-30 customer service representatives, ensuring they provide outstanding service to US-based customers. You will be responsible for guiding your team to meet and exceed performance targets, managing daily operations, and maintaining high standards of customer satisfaction. Excellent English communication skills are essential for this role. Preferable looking for experience in US health insurance voice process . Should have good experience in all contact center metrics like AHT , MPS , CSAT and tools . Key Responsibilities: Team Management: Lead, mentor, and motivate a team of 20-30 customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics. Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Qualifications: Bachelors degree is required. Experience: Minimum 5 years of experience in a International contact center environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact center supporting US customers. At least 1 year of experience as a Team leader on papers Should have good experience in all contact center metrics like AHT , MPS , CSAT and tools . Skills: Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional English communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in rotational night shifts, including weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Interested folks can please share your updated resume to : Sunkari.srikanth@sagilityhealth.com Or Whats app your resume on : 9949217482

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0 - 5 years

2 - 4 Lacs

Zirakpur, Mohali, Chandigarh

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Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5 days working with cab services Contact- HR Priyanka @ 7037375529 . Required Candidate profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview . Perks and benefits 5 days working GREAT Incentives Both side cabs

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0 - 5 years

1 - 2 Lacs

Chennai, Bengaluru

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Walk in for BPO Non voice process Good communication required Email support process communication has to be good. Graduation is not mandatory Sal is negotiable Work location - Perungudi Day Shift 6 days working, 1 days rotational off pls call Naveen 9962331867 for more info

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0 - 3 years

2 - 3 Lacs

Bhubaneshwar, Vadodara, Ranchi

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International Call Center /Domestic bpo Hiring for MNC BPOS working In Shift 15K to 30K Fresher / Exp Both Can Apply Voice Process/Chat Also WhatsApp cv 9877009424 9915553946 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience English Must Rotational Shift WhatsApp 9877009424 9915553946 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0 years

2 - 3 Lacs

Panchkula, Mohali, Chandigarh

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International Call Center / Domestic Hiring for Chandigarh working In Shift Chat Support also 15K to 29K Fresher/Exp Can Apply Voice / Chat Process WhatsApp CV: 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Chat Support Executives International bpo Fresher / Experience Both English Must Rotational Shift 24*7 WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0 - 5 years

2 - 3 Lacs

Bengaluru

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Candidate with fluent English can only apply. 5 day work, Cab Facility in Night, Night Allowance, Incentive n Bonus Job Location - At MG Road, Bengaluru You Need to Handle Queries from International Professionals. For Query, call 8000044060 Required Candidate profile Candidate with fluent English can only apply. 5 day work, Cab Facility in Night, Night Allowance, Incentive n Bonus Job Location - At MG Road, Bengaluru For Query, call 8000044060 Perks and benefits Night Allowance, PF, 40 days paid leave

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Exploring KPO Jobs in India

Knowledge Process Outsourcing (KPO) is a rapidly growing sector in India, offering a wide range of job opportunities for individuals with specialized knowledge and skills. KPO jobs involve processes that require higher levels of expertise and analytical skills compared to traditional BPO roles. With the increasing demand for skilled professionals in various industries, KPO jobs in India present a lucrative career option for job seekers.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for KPO professionals in India varies based on experience and expertise. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn anywhere between INR 8-15 lakhs per annum.

Career Path

In the KPO industry, career progression typically follows a path from Associate to Senior Associate, Team Lead, Manager, and then Senior Manager. Individuals can also specialize in specific domains and move up the hierarchy as Subject Matter Experts or Consultants.

Related Skills

Apart from domain-specific knowledge, KPO professionals are often expected to have strong analytical skills, problem-solving abilities, attention to detail, and excellent communication skills. Proficiency in data analysis tools, research methodologies, and industry-specific software is also beneficial.

Interview Questions

  • What is Knowledge Process Outsourcing? (basic)
  • How do you ensure data accuracy in your research process? (medium)
  • Can you describe a challenging project you worked on and how you overcame obstacles? (medium)
  • How do you stay updated with industry trends and developments? (basic)
  • What do you think are the key qualities required for a successful KPO professional? (basic)
  • Explain the role of data analytics in KPO. (medium)
  • How do you prioritize tasks when working on multiple projects simultaneously? (medium)
  • Can you walk us through your experience with client interactions in a KPO setting? (medium)
  • Describe a time when you had to make a critical decision under pressure. (medium)
  • How do you handle disagreements or conflicts within a team? (medium)
  • What are your strategies for continuous learning and skill development? (basic)
  • How do you ensure confidentiality and data security in KPO processes? (medium)
  • Discuss a recent industry trend that has impacted the KPO sector. (advanced)
  • What are the challenges you foresee in the future of KPO outsourcing? (advanced)
  • How do you measure the success of a KPO project? (medium)
  • Describe a time when you had to analyze complex data sets to derive insights. (medium)
  • How do you maintain quality standards in your deliverables in a fast-paced environment? (medium)
  • What role does automation play in KPO processes, and how have you utilized automation tools in your work? (medium)
  • Can you explain the importance of compliance and regulatory requirements in KPO operations? (medium)
  • How do you handle tight deadlines without compromising on quality? (medium)
  • Discuss a time when you had to present complex findings to a non-technical audience. (medium)
  • How do you adapt to changes in project requirements or client expectations? (medium)
  • What are your strategies for building and maintaining strong client relationships in KPO? (medium)
  • How do you ensure continuous improvement in your work processes and deliverables? (medium)

Closing Remark

As you explore opportunities in the dynamic field of KPO jobs in India, remember to showcase your expertise, skills, and passion for continuous learning. Prepare thoroughly for interviews, stay updated with industry trends, and apply with confidence to secure a rewarding career in the KPO sector. Best of luck!

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