Home
Jobs

Kotak Mahindra Bank | Customer support | Inbound Voice Process | THANE

1 - 5 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats in a timely and professional manner.
  • Provide accurate information to customers regarding banking products and services.
  • Resolve customer issues efficiently by escalating complex cases when necessary.
  • Meet performance targets set for first call resolution rate, handle time, and quality standards.

Desired Candidate Profile

  • 1-5 years of experience in BPO/Call Centre environment or similar industry.
  • Excellent communication skills in English (written & spoken).

  • Ability to work on an inbound voice process with good communication skills.
  • Strong problem-solving skills to resolve customer complaints effectively.

Mock Interview

Practice Video Interview with JobPe AI

Start Inbound Process Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Kotak Mahindra Bank
Kotak Mahindra Bank

Banking

Mumbai Maharashtra

10001 Employees

260 Jobs

    Key People

  • Uday Kotak

    Executive Vice Chairman and Managing Director
  • Shanti Ekambaram

    Group President - Consumer Banking

RecommendedJobs for You

Noida, Gwalior, New Delhi, Lucknow, Meerut, Faridabad, Gurugram, Jaipur, Delhi / NCR