Kotak Mahindra Bank | Customer support | Inbound Voice Process | NOIDA

Kotak Mahindra Bank

1 - 3 years

1 - 3 Lacs

Noida

Posted:1 week ago| Platform:

Apply

Skills Required

Communication Skills Customer Service Cross Selling Voice Process Customer Care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats in a timely and professional manner.
Provide accurate information on banking products and services to customers.
Resolve customer issues promptly and efficiently while maintaining high levels of service quality.
Meet performance targets for call handling time, resolution rates, and sales conversion ratios.
Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

1-3 years of experience in BPO/Call Centre environment or related field (preferably from banking industry).
Excellent communication skills with ability to handle multiple conversations simultaneously.
Strong cross-selling skills with knowledge of various financial products and services offered by the bank.
Ability to work effectively under pressure during peak hours or special events.

More Jobs at Kotak Mahindra Bank

Sales Team member - Business Correspondent-SUPPORT SERVICES-HO Financial Inclusion

Vadodara, Gujarat

Experience: Not specified

Salary: Not disclosed

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

Vadodara, Gujarat

Experience: Not specified

Salary: Not disclosed

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

Surat, Gujarat

Experience: Not specified

Salary: Not disclosed

Service Officer-BRANCH BANKING-Branch Banking

Mahendragarh District, Haryana

Experience: Not specified

Salary: Not disclosed

Operations Executive-SUPPORT SERVICES-Operations

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.