KNOWLEDGE & CHANGE MANAGEMENT ANALYST

The role of Content, Knowledge, and Change Management Lead within HR Shared Services involves overseeing various aspects related to knowledge management and change management. As a Knowledge Management expert, you will be responsible for maintaining knowledge repositories and artifacts, collaborating with HR partners to develop content, and ensuring data integrity through document management processes. Additionally, you will work closely with technology teams to leverage digital platforms for delivering knowledge artifacts and enhancing training materials. Engaging with stakeholders across different functions, you will continuously improve content to support employee adoption of self-service tools and HR service delivery models. Gathering feedback from customers and HR stakeholders, you will optimize the employee and HRSD agent experience and monitor metrics to ensure portal effectiveness. In terms of Change Management, you will provide support by identifying change impacts, developing change management plans, engaging stakeholders, and executing communication strategies. This support will cover various areas including service transitions, HR initiatives, process changes, and technology updates. The ideal candidate for this role should possess a Bachelor's Degree with 4-6 years of relevant experience, along with proven skills in managing knowledge portals, document repositories, change management, and developing communication and training materials. Proficiency in tools like Excel, PowerPoint, Visio, Oracle HCM, and SharePoint is preferred, along with knowledge of HR processes and practices. Strong communication skills, project management capabilities, and attention to detail are crucial for success in this role. Desired characteristics include a focus on customer service, tailoring HR offerings to meet customer needs, and a strong emphasis on people experience for HR operational success. Superior organizational, project planning, and analytical skills are also essential for effectively managing content, knowledge, and change within HR Shared Services.,