🔊Kickstart Your Career with Infosys BPM – Customer Support & Service Desk Voice Process Roles

Join Infosys BPM – Kickstart Your Career in Tech Support & Customer Success!

Locations:

Your Launchpad into the Corporate World

Infosys BPM

This is more than just a job — it's your gateway to the world of enterprise IT and customer excellence.

Open Roles

IT Service Desk – Voice Support

Be the first line of defense for our global clients! Provide tech support and resolve queries related to:

• VPN, O365, drivers, Active Directory, and OS troubleshooting
• Tools like ServiceNow, Remedy, Control-M
• Networking basics, cloud computing, and Microsoft productivity tools

What you’ll do:

• Attend client issues via calls, chats, or emails
• Solve problems independently using structured thinking
• Maintain professionalism, empathy, and urgency in every interaction
• Work with ticketing tools and document case progress

Customer Support Executive

Be the voice that customers trust. Provide end-to-end support with a focus on:

• First-contact resolution
• Conflict handling and objection management
• Clear communication and product understanding
• Empathetic, helpful, and efficient conversations

Must-Haves

• Excellent communication skills

  (English – verbal & written)

• Willingness to work in 24/7 rotational shifts

  (including US hours)

• Full-time graduate degree (any stream)

• Commitment to 100% Work from Office (no hybrid)

• Quick learners

  with a problem-solving mindset

Good to Have

• Experience with ticketing tools or basic technical support
• Understanding of IT fundamentals or customer service etiquette
• Certifications in Customer Service, ITIL, or tech support (a plus!)

Why Join Infosys BPM?

• Structured

  training programs

  to help you upskill and grow
• Hands-on exposure to global clients and real-time challenges
• Fast-paced, supportive, and inclusive work environment
• Industry-recognized brand that values

  talent, growth, and learning

• Clear career path for those who want to move into IT, operations, or leadership

Ready to Elevate Your Career?

customer support or IT service delivery

Apply Today!

Interested in Joining Infosys BPM? We’d Love to Hear from You!

Customer Support

thulasi02@infosys.com

Kindly Include the Following Details in Your Email:

👤 Full Name:

📧 Email ID & 📱 Mobile Number:

🎓 Graduation Details (Degree, Year, University):

🎂 Date of Birth:

🎓 Post-Graduation (If applicable):

💼 Total Work Experience (in years):

🛠️ Relevant Experience (Customer Support / Service Desk):

🏢 Current/Previous Company:

💰 Current CTC:

🎯 Expected CTC:

📆 Notice Period:

📍 Current Location:

🌙 Comfortable with Night Shift? (Yes/No):

Note:

Infosys BPM

Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR