Kickstart Your Career in International Voice Customer Support

Izee Manpower

0 - 5 years

3 - 6 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

excellent communication skills problem-solving customer empathy troubleshooting crm proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Provide excellent customer support through international voice channels, handling inbound and outbound calls.
Assist customers with inquiries, issues, and requests related to products and services across Healthcare, Retail, Banking, and Tech Support domains.
Maintain a high level of professionalism and empathy while communicating with customers from diverse cultural backgrounds.
Troubleshoot and resolve customer issues efficiently while adhering to company policies and service guidelines.
Document customer interactions accurately and update relevant databases or CRM systems.
Collaborate with team members and escalate complex issues to appropriate departments for timely resolution.
Achieve individual and team targets for quality, productivity, and customer satisfaction.
Stay updated on product knowledge, industry trends, and compliance requirements relevant to the assigned industry vertical.
Ensure compliance with data privacy and security regulations during all customer interactions.
Adapt quickly to changing processes, technologies, and customer needs in a fast-paced environment.

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