1408 Kibana Jobs - Page 45

Job Description Success in the role requires agility and results orientation, strategic and innovative thinking, a proven track record of delivering new customer-facing software products at scale, rigorous analytical skills, and a passion for automation and data-driven approaches to solving problems. Director Of ECommerce Engineering - Responsibilities Leadership and Delivery Oversee and lead the engineering project delivery for the ECommerce Global Multi-Tenant Platform, ensuring high availability, scalability, and performance to support global business operations. Define and execute the engineering strategy, aligning with the company’s business goals and long-term vision for omnichannel retail. Ensure high-quality deliverables by establishing robust processes for code reviews, testing, and deployment. Cross-Functional Collaboration Actively collaborate with Product Management, Business Stakeholders, and other Engineering Teams to define project requirements and deliver customer-centric solutions. Serve as a key point of contact for resolving technical challenges and ensuring alignment between business needs and technical capabilities. Promote seamless communication between teams to deliver cross-functional initiatives on time and within budget. Talent Acquisition and Development Build a strong and diverse engineering team by attracting, recruiting, and retaining top talent. Design and implement a robust onboarding program to ensure new hires are set up for success. Coach team members to enhance technical expertise, problem-solving skills, and leadership abilities, fostering a culture of continuous learning and improvement. Maintain a strong pipeline of talent by building relationships with local universities, engineering communities, and industry professionals. Performance Management Define clear, measurable goals for individual contributors and teams, ensuring alignment with broader organizational objectives. Conduct regular one-on-one meetings to provide personalized feedback, career guidance, and development opportunities. Manage performance reviews and recognize high-performing individuals, while providing coaching and support to those needing improvement. Foster a culture of accountability, where team members take ownership of their work and deliver results. Technology Leadership Champion the adoption of best practices in software engineering, including agile methodologies, DevOps, and automation. Facilitate and encourage knowledge sharing and expertise in critical technologies, such as cloud computing, microservices, and AI/ML. Evaluate and introduce emerging technologies that align with business goals, driving innovation and competitive advantage. Continuous Education and Domain Expertise Develop and execute a continuous education program to upskill team members on both key technologies and the Williams-Sonoma business domain. Organize training sessions, workshops, and certifications to keep the team updated on the latest industry trends. Encourage team members to actively participate in tech conferences, hackathons, and seminars to broaden their knowledge and network. Resource Planning and Execution Accurately estimate development efforts for projects, taking into account complexity, risks, and resource availability. Develop and implement project plans, timelines, and budgets to deliver initiatives on schedule. Oversee system rollouts and implementation efforts, ensuring smooth transitions and minimal disruptions to business operations. Optimize resource allocation to maximize team productivity and ensure proper workload distribution. Organizational Improvement Champion initiatives to improve the engineering organization’s culture, focusing on collaboration, transparency, and inclusivity. Continuously evaluate and refine engineering processes to increase efficiency and reduce bottlenecks. Promote team well-being by fostering a positive and supportive work environment where engineers feel valued and motivated. Lead efforts to make the organization a "Great Place to Work", including regular engagement activities, mentorship programs, and open communication. System Understanding and Technical Oversight Develop a deep understanding of critical systems and processes, including platform architecture, APIs, data pipelines, and DevOps practices. Provide technical guidance to the team, addressing complex challenges and ensuring alignment with architectural best practices. Partner with senior leaders to align technology decisions with business priorities and future-proof the company’s systems. Innovation and Transformation Play a pivotal role in transforming Williams-Sonoma into a leading technology organization by implementing cutting-edge solutions in eCommerce, Platform Engineering, AI, ML, and Data Science. Drive the future of omnichannel retail by conceptualizing and delivering innovative products and features that enhance customer experiences. Actively represent the organization in the technology community, building a strong presence through speaking engagements, partnerships, and contributions to open-source projects. Identify opportunities for process automation and optimization to improve operational efficiency. Additional Responsibilities Be adaptable to perform other duties as required, addressing unforeseen challenges and contributing to organizational goals. Stay updated on industry trends and competitive landscapes to ensure the company remains ahead of the curve. Criteria Experience and Expertise Extensive Industry Experience 12+ years of experience in developing and delivering eCommerce mobile applications and retail store solutions with multiple concurrent tracks of development and operations. Proven success in leading initiatives that drive business outcomes, scalability, and innovation in eCommerce platforms. Leadership and Team Management 5+ years of experience in building and managing medium-scale teams (10–20 team members) of engineers, technical leads, and managers. Demonstrated ability to optimize team performance, foster a culture of collaboration, and implement career development initiatives. Project Lifecycle Management Skilled in managing projects through the entire lifecycle, from concept and design to development, testing, deployment, and maintenance. Adept at balancing technical, business, and resource constraints to deliver high-quality outcomes. Technical And Professional Skills Project and Technical Leadership Strong project management skills with the ability to lead and mentor technical professionals. Proven experience in scoping, prioritizing, and delivering projects on time, within budget, and aligned with business objectives. Analytical and Decision-Making Skills Ability to systematically gather and analyze relevant data from diverse sources to address complex issues. Skilled in making prompt, insightful decisions under pressure and in ambiguous situations. Interpersonal And Communication Skills Business Relationships and Conflict Management Demonstrated ability to build trust-based business relationships across teams and external stakeholders. Proven capability to anticipate, mitigate, and resolve conflicts across workgroups to maintain team cohesion and productivity. Communication Excellence Strong verbal and written communication skills, with the ability to articulate complex ideas effectively to technical and non-technical audiences. Experienced in delivering engaging presentations to different audiences, including senior leadership and external partners. Interpersonal Effectiveness Exceptional interpersonal skills, including team collaboration, negotiation, and mentorship. A team player who values diverse perspectives, respects all individuals regardless of seniority, and actively contributes to team success. Operational And Organizational Skills Execution and Results Orientation Proven track record in developing and executing detailed plans, managing budgets, and delivering results under tight deadlines. Demonstrated ability to handle complex, fast-paced projects with competing priorities. Vendor and Stakeholder Management Skilled in negotiating and managing vendor relationships, contracts, and service-level agreements (SLAs). Self-Motivation and Independence Self-driven with the ability to work independently, take initiative, and proactively solve problems. Comfortable operating in ambiguous environments, making calculated decisions, and managing risks effectively. Educational Qualification Bachelor’s degree in Computer Science, Engineering, or a related field. Equivalent work experience will also be considered. Core Technical Criteria Backend Expertise (Java) Strong Java Knowledge: Expertise in Java frameworks such as Spring & Spring Boot In-depth understanding of RESTful API design, implementation, and optimization. Knowledge of microservices architecture and tools like Kubernetes, Docker, and API Gateway. Scalability and Performance: Experience in building scalable, high-performance backend systems to handle high traffic. Proficiency in tuning Java Virtual Machine (JVM) for optimal performance. Database Management: Hands-on experience with relational databases like Oracle, MySQL, PostgreSQL, and NoSQL databases like MongoDB, Cassandra, or Redis. Ability to optimize database queries and manage large datasets effectively. Frontend Expertise (Vue.js) Proficiency in Vue.js: Deep understanding of Vue.js components, Vuex (state management), Vue Router, and the ecosystem. Ability to optimize frontend code for performance, SEO, and user experience. Modern Web Development: Familiarity with JavaScript (ES6+), TypeScript, and tools like Webpack, Vite, or Rollup. Hands-on experience in responsive design, cross-browser compatibility, and progressive web apps (PWAs). Full Stack Knowledge Understanding of frontend-backend communication patterns, including REST APIs, WebSockets, and GraphQL. Ability to troubleshoot and resolve issues across the stack (frontend, backend, and database). Platform and Infrastructure Expertise Cloud and DevOps Proficiency in cloud platforms like AWS, Google Cloud Platform (GCP), or Azure. Experience with CI/CD pipelines using Jenkins, GitLab CI/CD, or equivalent tools. Familiarity with containerization (Docker) and orchestration tools like Kubernetes. Experience in implementing scalable, fault-tolerant architectures in a cloud environment. Security and Compliance In-depth knowledge of eCommerce security standards, including PCI DSS compliance for payment processing. Experience in implementing security best practices, such as authentication (OAuth2, SSO), encryption, and secure API design. Observability and Monitoring Knowledge of logging and monitoring tools like ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana, and Datadog. Experience in implementing robust error tracking and alerting mechanisms. Architectural Expertise System Design and Architecture Proven experience in designing and delivering eCommerce platforms that are scalable, reliable, and fault-tolerant. Knowledge of event-driven architectures using Kafka, RabbitMQ, or similar tools. Expertise in load balancing, caching strategies (e.g., CDN, Redis, Memcached), and database partitioning. API Management Experience designing and implementing secure, versioned, and scalable APIs for both internal and external integrations. Knowledge of API Gateway technologies and API rate-limiting strategies. Leadership and Team Management Technical Leadership Ability to guide the team in code reviews, setting coding standards, and adopting best practices in Java and Vue.js development. Hands-on experience in mentoring and growing engineering talent, specifically for eCommerce-focused teams. Collaboration with Product and UX Ability to collaborate with Product Managers and UX/UI Designers to align technical implementation with business goals and user experience. Experience in leading discussions on frontend performance optimization, UX responsiveness, and accessibility (WCAG standards). Emerging Technologies and Trends AI/ML and Personalization Knowledge of AI/ML-driven personalization engines and recommendations for eCommerce platforms (e.g., product recommendations, search optimization). Search and Catalog Optimization Expertise in search technologies such as Elasticsearch, Solr, or custom implementations for product catalogs. Other Must-Have Skills Performance Optimization Proven experience in load testing, stress testing, and optimizing eCommerce platforms to handle millions of transactions. Version Control and Collaboration Tools Expertise with Git workflows, and tools like GitHub, Bitbucket, or GitLab. Familiarity with Agile tools such as Jira & Confluence. About Us Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide. Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market Show more Show less

MAJOR RESPONSIBILITIES Serve as the primary support contact and a technical support liaison to specified customers and monitor their email team-lists and new Support Service requests. Maintain information of allocated customers including contact points, deployment data, remote access method(s) and other information requested by management. Maintain administration of the allocated cases/tickets ensuring that case detail and status is accurate and up-to-date at all times. Where necessary, escalate the issues to other team members and manager or to other teams in accordance with relevant procedures. Serve as a technical expert within the team and assist and guide engineers in the execution of their duties and problem resolution. Install, Deploy and Test company`s software. May travel to customer sites to perform project or support work. Log issues (when a software bug is discovered) in the bug tracking system, reproduce the bug and provide all reasonable data, including the instructions on how the bug is reproduced, to the Product Group to assist them in resolving the issue. Create knowledge base documentation for all resolved issues. May serve as a technical support liaison and the primary support contact to specified partners. Work toward certification in one or more relevant non-company technology. Write tools and scripts to assist in trouble-shooting and support activities. Technically engage in and often lead the technical resolution of crisis management situations as requested by their manager and/or the Crisis Management team. Participate in an on-call rotation by being available by pager 12 hours per day, 7 days per week, including public holidays. Respond to pager alerts immediately and be no more than 15 minutes away from being able to actively engage, log any technical support issues raised in the call tracking system and begin resolution. Install, configure and test new patches and services on laboratory, pre-production and production environments creating all the needed documentation including the cutovers and traffic migrations at customer site. Participate in new Service Line rollouts and the implementation/deployment of new Mobility products Flexibility to work UK/US hours and on weekend. REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE Preferable Telkom Support Domain experience. A Product Support experience is +. A scientific degree with at least 4-10 years of experience in the technical support arena in a software and/or Telco environment. Preferably in a multi-national company dealing with customers and colleagues around the world. Strong practical Unix/Linux operations, administration and troubleshooting skills. TCP/IP and knowledge of networking. UNIX scripting and maintaining Databases. Very good debugging in packet/network captures through wireshark, tcpdump, tshark etc Linux System Administration or DevOps experience with an emphasis on system and application Support, Deployment & automation Deep networking experience from OSI layer 2 to layer 7+ (TCP/UDP/IP, HTTP, HTTPS, load balancers, firewalls, routers, switches) Experience with SQL, LDAP or RDBMS Good Understanding around Monitoring & Reporting tools Grafana, Kibana, Pentaho, Splunk, Nagios etc etc Public/Private Clouds & Virtualization (AWS, Openstack, VMWare) Understanding of CI/CD, Kubernetes, Ansible, Genkins and Dev-Ops concepts. Proven skills in writing scripts (Shell, Perl, Python) to automate routine tasks or issue troubleshooting techniques and debugging skills to understanding existing one too. Proven technical expertise in Mobility, Internet and/or mobile technologies with strong problem solving skills and demonstrated ability to articulate and present technical solutions to address business problems. Strong interpersonal and communication skills, both written and verbal with the ability to develop and maintain strong working relationships at all levels both with the customer and internally. Demonstrated ability to work under pressure and manage critical situations and to influence without direct authority. Being politically astute with an understanding of commercial impact and principals. Being operationally driven with proven experience in a results-driven environment. Being customer focused and self-motivated and with strong teamwork skills and a flexible approach.

Job Requirements Phenom is a fast-growing technology company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and motivated Software Engineer to join our team in Hyderabad, Telangana, India. As a Software Engineer at Phenom, you will be responsible for designing, developing, and maintaining our cutting-edge software solutions. You will work closely with our product and engineering teams to deliver high-quality, scalable, and innovative products that meet the needs of our clients. Key Responsibilities: Design, develop, and maintain software solutions for our clients using the latest technologies and best practices Collaborate with product managers, designers, and other engineers to understand requirements and deliver high-quality solutions Write clean, efficient, and well-documented code Troubleshoot and debug software issues in a timely manner Stay up-to-date with emerging technologies and industry trends to continuously improve our products Participate in code reviews and provide constructive feedback to team members Work in an Agile development environment and contribute to the team's success through continuous improvement and collaboration Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field Minimum of 2 years of experience in software development Strong proficiency in one or more programming languages such as Java, Python Analytical and problem-solving skills. Experience with Micoservices Experience with Kafka, Grafana, Kibana & Redis Experience with MongoDB Knowledge of Service Oriented environments and Spring Framework(Spring, Spring MVC, Spring Boot) Knowledge of Web Services(SOAP/REST) Knowledge of XML, XBRL, UML Additional Parameters: Experience with cloud computing platforms such as AWS or Azure Familiarity with DevOps practices and tools Experience with mobile development (iOS or Android) Knowledge of machine learning and artificial intelligence Experience working in a fast-paced, dynamic environment If you are a highly motivated and skilled Software Engineer looking to join a dynamic and innovative team, we want to hear from you! Apply now and be a part of our exciting journey at Phenom People. Work Experience What You’ve Done: The focus is on system analysis and problem-solving. 1 to 3 years of experience in product implementations 1 to 3 years of experience in product integration. Must have hands-on experience in - Java, Spring Boot, REST, SOAP, JSON, Mongo DB, HTML, CSS, and JavaScript. Should be aware of SQL. Should be aware of AWS and the Deployment process. Good communication skills and ability to express thoughts clearly Engineering Graduates / Post-Graduates from premier institutions are preferred. Benefits We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

Who we are Millipixels Interactive is an experience-led, interactive solutions company that collaborates with startups and enterprise clients to deliver immersive brand experiences and transformational technology projects. Our Offshore Innovation Center model allows clients to leverage cost differentiators and innovation to redefine what's possible. With a collaborative and detail-oriented approach, we provide value in every engagement. Key Responsibilities Design, build and manage highly automated delivery pipelines using the approach of Infrastructure as Code Design right scale cloud solutions that address scalability availability service continuity DR performance and security requirements Guide customers and product teams to make well-informed decisions on DevOps tooling and implementation recommendations Work with the product team and deploy applications on the cloud using blue-green or brown-field deployments Lead and participate in security reviews, audits, risk assessments, vulnerability assessments Evaluate, select, design, and configure security infrastructure systems in a global environment. Support and conduct internal audits, help mitigate findings and implement improvement measures. Identify, integrate, monitor, and improve infosec controls by understanding business processes. Enhance the security direction for the organization including systems, networks, user services, and vendor development efforts. Develop new standards as necessary Troubleshoot security system and related issues. Monitors and measures performance characteristics/health of applications. Real-time monitoring of infra and system signals Handle manual and repetitive maintenance tasks that are technical in nature Troubleshoot Infra, analyze logs and apply fixes not related to a code change Required Skills and Experience: Experience in handling DevOps work driven mainly in the cloud (Google, AWS, Azure) environment Should have an excellent understanding of DevOps principles Experience in the introduction of Infrastructure-as-Code (IaC) and Policy-as-Code (PaC) Experience with Git and Release process. Experience in setting up CI/CD pipelines. Experience in Infrastructure as code development using Terraform Proficient in containerization & deployment management, Docker & Kubernetes Hands-on experience deploying microservices and other web applications Experience with Ansible or an equivalent CM tool. Experience with modern monitoring solutions including but not limited to Elasticsearch/Kibana/Grafana/Prometheus stack Strong knowledge of any of the Code Review and Security tools Excellent written and verbal communication skills for coordination across Product teams and Customers Experience with Agile development, Azure DevOps platform, Azure Policy, and Azure Blueprints. Exposure to MLOps, deploying and monitoring ML models to production will be plus Job Types: Full-time, Permanent Pay: ₹276,069.04 - ₹1,248,975.08 per year Benefits: Flexible schedule Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Monday to Friday Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your current cost to company? (Please mention in LPA) What is your expected cost to company? (Please mention in LPA) What is your notice period? (Please mention in days) Location: Mohali, Punjab (Preferred) Work Location: In person Speak with the employer +91 7717306234

About the Role: As a TechOps Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Key Responsibilities • Deployment of new releases , environments for applications. • Responding to emails and incident tickets, maintaining issue ownership. • Build and maintain highly scalable, large scale deployments globally • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. • Practice sustainable incident response/management and blameless post-mortems. • Monitor and maintain production environment stability. • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. • Coordinate with the Application Development Team to resolve issues on production. • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. • Technical hands-on troubleshooting, including parsing logs and following stack traces. • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. • Identifying and documenting technical problems, ensuring timely resolution. • Prioritize workload, providing timely and accurate resolutions. • Should be highly collaborative with the team, and other stakeholders. Experience and Skills: • Self-motivated, ability to do multitasking efficiently. • Database queries execution experience in any of DB (MySQL,Postgres /Mongo) • Basic Linux OS knowledge • Hands-on experience on Shell/UNIX commands. • Experience in Monitoring tools like Grafana, Logging tool like ELK. • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc. • Knowledge on Incidents and escalation practices. • Ability to troubleshoot issues and able to handle different types of customer inquiries. • Should have worked in incident management tools like service now.

Location : Hyderabad, India Reports to : Line Manager in the Organization Department : Customer Onboarding Type of Position : Full Time (on-site) About us: Arrise Solutions (powering PragmaticPlay) is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Pragmatic Play strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo. Job Description: We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must. Responsibilities: 1. Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviours or answer technical questions about the games and applications. 2. Understand and troubleshoot solutions in a complex technical environment. 3. Multi-task in a fast-paced high-performance environment collaborating with multiple teams. 4. Maintain a professional demeanor and customer focus when handling complex issues. 5. Interact with our clients all over the globe on need basis 6. Debug and Provide RCA (Root Cause Analysis). 7. Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles. 8. Understand the code flow and application functions 9. Understand the queries given by the customer Support team. 10. Coordinate with internal teams to proactively identify the issues in the system. 11. Analyse and Identify service improvement items and design solution. 12. Support continuous improvement by investigating alternatives and technologies. 13. SLA adherence with respect to keeping clients happy. 14. Be an excellent team player and take responsibility for the Issue end to end. Qualifications: B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience Experience Required: Minimum 2 Years Skills Required: 1. Proven working experience in directly handling technical queries from customers and troubleshooting. 2. Experience in supporting services using back-end technologies. 3. Knowledge on writing Database queries. 4. Excellent programming skills with scripting language like Python and good understanding on how Restful webservices/APIs work. 5. Excellent debugging and troubleshooting skills. 6. Strong investigation skills using tools like Kibana or Splunk and Grafana. 7. Excellent written and verbal communication skills. 8. 2+ years of experience with enterprise software application support 9. Experience in writing quality Knowledge articles. 10. Experience with analysing the back-office reports. 11. Experience in pattern analysis and identifying the product improvement areas. 12. Willingness to work in shifts when needed WHAT WE OFFER Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleagues Show more Show less

Reliability Engineer – Release Quality WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US We are seeking a skilled and motivated Reliability Engineer to join our team. As a member of the Release Quality Team, you will play a crucial role in ensuring the stability of our Analytics product and supporting the infrastructure that hosts our Analytics services. Candidate should have good communication skills, be collaborative and have a hunger to learn. Initially, you will be responsible for providing technical support, troubleshooting issues, and conducting post-mortems. As you grow with us, you will help lead the “You build it, you run it” philosophy, by developing robust monitoring strategies that will effectively inform developers and service owners of potential issues before they impact users. You will also help establish and promote good standards for developers to adhere to, ensuring our products and services remain reliable and efficient. WHAT YOU WILL BE RESPONSIBLE FOR Monitor and analyze the stability of our product and infrastructure Provide technical support and identify and resolve issues related to the Analytics services Conduct thorough post-mortem analyses to determine the root causes and devise plans to prevent future incidents Collaborate with development teams to establish best practices for stability and reliability Develop and implement stability monitoring capabilities to consistently inform developers and service owners of incidents and anomalies Help advocate for the "You build it, you run it" philosophy by involving developers and application owners early in the service development phases and ensuring they are notified when issues arise Maintain and improve security practices across the infrastructure. WHAT WE VALUE Essential Technical Skills Problem-solving mindset Thorough knowledge of Azure services, including Virtual Machines (VMs), Virtual Networks (VNets), Azure Storage, and Azure Active Directory Proficiency in Terraform for Infrastructure as Code Scripting knowledge ( Powershell / Bash / Python) Familiarity with monitoring and logging tools (DataDog, ElasticSearch, Kibana, Azure Monitor, etc) Basic understanding of Networking Other Technical Skills Experience implementing and managing escalation workflows for incident management tools Proficient monitoring and logging skills (Azure Monitor, Log Analytics, DataDog, ElasticSearch, Kibana) Proficient problem-solving skills and attention to detail Use of AI in a relevant context Knowledge of Cloud security best practices to secure cloud environments The ideal candidate has over 3+ years of experience working in a similar environment BENEFITS A attractive salary, bonus scheme, and pension are essential components of any employment package. At SimCorp, we believe we can offer more. In addition to the traditional benefits, we promote an effective work-life balance, including flexible work hours and a hybrid workplace model. As a large organization, we offer a wide range of career opportunities, with an individualized approach to professional development to support the career path you wish to pursue. NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Shweta Goyal, Talent Acquisition Partner. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE? For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #Li-Hybrid

About MyOperator: MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence throughcutting-edge technology and exceptional customer service. About the Role: We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply! Key Responsibilities: Technical Support & Problem-Solving: ● Use technical expertise to identify and resolve complex customer issues. ● Take ownership of escalated customer cases and drive them to resolution. ● Troubleshoot API-related issues and ensure seamless integration. ● Collaborate with product and development teams to resolve technical challenges. Customer Communication & Service: ● Explain technical concepts to non-technical users in a clear and effective manner. ● Understand customer needs and provide solutions with a customer-first approach. ● Document resolutions, troubleshooting steps, and best practices for internal and customer use. Process & Compliance Management: ● Handle Aadhaar-based KYC tasks while ensuring regulatory compliance. ● Conduct KYC audits to maintain accuracy and security. ● Manage Truecaller activation, renewal, and billing audits to ensure proper service delivery. ● Oversee SMS panel activation and renewal while troubleshooting potential issues. ● Handle Add-on OBD panel activation, recharges, and renewals for seamless operations. API Calls & Research & Development (R&D): ● Monitor, manage, and troubleshoot API calls to maintain system efficiency. ● Work with the development team to enhance API performance and integration. ● Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation. Skills & Qualifications: ● Minimum 4 years of experience in a technical support role in a product-based company. ● Strong problem-solving skills to identify the root cause of issues. ● Experience with API handling, troubleshooting, and integration. ● Proficiency in JIRA, Kibana, and other monitoring tools. ● Excellent communication skills to explain technical concepts to non-technical users. ● Ability to handle compliance-based KYC processes and conduct audits. ● Strong collaboration skills to work with cross-functional teams. ● Experience in SaaS-based product support is a plus. Why Join Us? ● Be part of a fast-growing SaaS company with an innovative work culture. ● Work on challenging technical issues and collaborate with a talented team. ● Gain hands-on experience with API management, compliance, and advanced troubleshooting. ● Opportunity for career growth and skill enhancement in technical support. Job Types: Full-time, Permanent Pay: Up to ₹600,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Date: May 13, 2025 Job Requisition Id: 61283 Location: Indore, IN Indore, MP, IN Indore, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire .Net Core Professionals in the following areas : JD : Primary Skills: Over 4-6 years of hands-on experience in end-to-end application development and support Extensive expertise with .NET, .NET Core, ASP.NET, C#, LINQ, Async/Await, ADO.NET, and REST APIs Strong proficiency in SQL, NoSQL (MongoDB), and Redis Experience in supporting APIs built in Node.js Familiarity with design patterns and message queues (e.g., Kafka) Experience with deployment using CI/CD tools Solid understanding of client-side scripting and JavaScript libraries, including ReactJS (Redux) Proficient in Git or other version control tools Good to Have: Knowledge of Kibana and Datadog Familiarity with ADO and Octopus Experience with Kafka , Okta Primary Responsibilities: Should Leading and coordinating day to day activities between onsite and offshore teams Experience working in Agile development environments Quick to learn and able to train the team based on requirements Excellent analytical and problem-solving capabilities Strong communication skills, able to clearly explain technical concepts both in writing and verbally Close collaboration with clients and business analysts At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. Application Support Engineer Industry: Software, Master Data Management, Application Software, ERP, SaaS Primary Responsibilities Include - Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment. Provide timely response and resolution for customers with SLA management & tracking Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents. Debugging, troubleshooting and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments. Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment. Contribute to the knowledge base and documentation for Application Support improvements Mandatory Requirements Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major) 4+ years of relevant experience with progressively responsible experience in Application Software Support Must have supported global customer over Email, Remote troubleshooting & Phone. Willing to work on 24x7 environment with shift roaster. Excellent written and oral communication skills. Technical Skills Should have worked on software system environment hosted on public cloud like Azure, AWS Should have worked with Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc. Multi-tenant environment and work environment with customer information security as high focus along with compliance. Should have worked on environment with large amount of data imports/exports, data relationship, validations, workflow configurations, Business rules configurations, Reporting tools etc. Knowledge on various data configuration structures like JSON, XML, YAML along with syntax and validations. Access and Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana etc. Should have worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc. Should be familiar with software system on Linux OS and applications running on micro-services architecture with big-data analytics. Ability to do scripting when required using shell scripting & Python Nice To Have Java programming understanding and knowledge Knowledge on Container Orchestration like Docker Swarm or Kubernetes Basic understanding on technology stack like Netty/ Nginx, Elastic Search, Mysql, Apache Storm, Kafka etc. Work Location - Bangalore (Bangalore) /Bengaluru Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice. Show more Show less

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As a Software Development Manager, you’ll manage software development, enhance product experiences, and scale our team’s capabilities. You’ll manage careers, streamline hiring, collaborate with product, and drive innovation. We seek proactive professionals passionate about team growth, software architecture, coding, and process enhancements. Mastery of frameworks, deployment tech, and cloud APIs is essential as well as adaptability to innovative technologies. We are seeking a Development Manager to join our Connector Mission leadership team in IBM Software Product Development organization and under the product, IBM App Connect. IBM® App Connect instantly connects applications and data from existing systems and modern technologies across all environments. App Connect offers enterprise service bus (ESB) and agile integration architecture (AIA) microservices deployment of integration artifacts, allowing businesses to deploy to a multitude of flexible integration patterns. Development Managers with agile product development experience in cloud native or OCP native web-based products and managed services are desired. Your Primary Responsibilities Include Solutions Development: Lead the development of innovative solutions to enhance our product and development experience, effectively contributing to making our software better. Team Growth and Management: Manage the career growth of team members, scale hiring and development processes, and foster a culture of continuous improvement within the team. Strategic Partnership: Partner with product teams to brainstorm ideas and collaborate on delivering an exceptional product, contributing to the overall success of the organization. Technical Direction: Provide technical guidance by actively participating in architectural discussions, developing code, and advocating for new process improvements to drive innovation and efficiency. As a Software Development Manager, You Are experienced with client-server architectures, networking protocols, application development, and using databases. Have hands on experience in Application Development Are experienced in People Management Are experienced in Product Delivery, Support and Maintenance Have experience using and developing APIs. Understand user and system requirements Have an understanding of, or experience with, Agile development methodology. What You’ll Do: You’ll work in a dynamic, collaborative environment to understand requirements, design, code and test innovative applications, and support those applications for our highly valued customers. You’ll employ IBM’s Design Thinking to create products that provide a great user experience along with high performance, security, quality, and stability. Design and code services, applications and databases that are reusable, scalable and meet critical architecture goals. Create Application Programming Interfaces (APIs) that are clean, well-documented, and easy to use. Create and configure Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) applications. Design and implement large scale systems and Service Oriented Architectures (SOA) that enable continuous delivery. Manage a team of approximately 15 software engineers Collaborate with our development, devops and leadership teams worldwide Who You Are: You are highly motivated and have a passion for creating and supporting great products You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills. You are great at solving problems, debugging, troubleshooting, designing and implementing solutions to complex technical issues. You have a solid understanding of software development and programming languages. You have the ability to learn new skills quickly and use the skills efficiently. Required Technical And Professional Expertise Overall 10+ years of Industry experience and 5+ years of experience in leading teams as people manager Experience with Docker and container orchestration technologies such as Open Shift Container Platform (OCP), Kubernetes Familiarity with cloud-based providers: IBM Cloud, AWS, Azure, google compute, etc. and their hosting tools and APIs Experience working with and developing APIs Experience working with operating systems (Linux, RedHat Open Shift...etc.). Familiarity with various Cloud and DB technologies: Docker, Kubernetes, Elasticsearch, Logstash, Kibana, CouchDB, Cassandra, and Postgres Experience in full stack development working with servers, applications and databases using Node.js, JavaScript, React.js, etc. Experience in delivery via Agile Methodology Experience in Product Development, Maintenance and Support Experience in Customer Support and managing escalations Preferred Technical And Professional Experience Solid experience with OCP Native containers Scripting and deployment topology knowledge: python, shell, ansible, chef, puppet, etc Monitoring workloads through clouds (New Relic, Sysdig, Elasticsearch, Logstash, and Kibana) Cloud concepts around Auto-scale and auto-recover cloud components General IT security standards, principles, and compliances (ISO27k, SOC2, GDPR, PCI, etc.) Familiar with continuous delivery and CI/CD technologies: ArgoCD, Terraform, etc. Familiar with RPA or AI technologies Show more Show less

Reliability Engineer – Release Quality What Makes Us, Us Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US We are seeking a skilled and motivated Reliability Engineer to join our team. As a member of the Release Quality Team, you will play a crucial role in ensuring the stability of our Analytics product and supporting the infrastructure that hosts our Analytics services. Candidate should have good communication skills, be collaborative and have a hunger to learn. Initially, you will be responsible for providing technical support, troubleshooting issues, and conducting post-mortems. As you grow with us, you will help lead the “You build it, you run it” philosophy, by developing robust monitoring strategies that will effectively inform developers and service owners of potential issues before they impact users. You will also help establish and promote good standards for developers to adhere to, ensuring our products and services remain reliable and efficient. What You Will Be Responsible For Monitor and analyze the stability of our product and infrastructure Provide technical support and identify and resolve issues related to the Analytics services Conduct thorough post-mortem analyses to determine the root causes and devise plans to prevent future incidents Collaborate with development teams to establish best practices for stability and reliability Develop and implement stability monitoring capabilities to consistently inform developers and service owners of incidents and anomalies Help advocate for the "You build it, you run it" philosophy by involving developers and application owners early in the service development phases and ensuring they are notified when issues arise Maintain and improve security practices across the infrastructure. What We Value Essential Technical Skills Problem-solving mindset Thorough knowledge of Azure services, including Virtual Machines (VMs), Virtual Networks (VNets), Azure Storage, and Azure Active Directory Proficiency in Terraform for Infrastructure as Code Scripting knowledge ( Powershell / Bash / Python) Familiarity with monitoring and logging tools (DataDog, ElasticSearch, Kibana, Azure Monitor, etc) Basic understanding of Networking Other Technical Skills Experience implementing and managing escalation workflows for incident management tools Proficient monitoring and logging skills (Azure Monitor, Log Analytics, DataDog, ElasticSearch, Kibana) Proficient problem-solving skills and attention to detail Use of AI in a relevant context Knowledge of Cloud security best practices to secure cloud environments The ideal candidate has over 3+ years of experience working in a similar environment Benefits A attractive salary, bonus scheme, and pension are essential components of any employment package. At SimCorp, we believe we can offer more. In addition to the traditional benefits, we promote an effective work-life balance, including flexible work hours and a hybrid workplace model. As a large organization, we offer a wide range of career opportunities, with an individualized approach to professional development to support the career path you wish to pursue. NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually . Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Shweta Goyal , Talent Acquisition Partner. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE? For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. Show more Show less

About The Role Grade Level (for internal use): 10 The Team S&P Global is a global market leader in providing information, analytics and solutions for industries and markets that drive economies worldwide. The Market Intelligence (MI) division is the largest division within the company. This is an opportunity to join the MI Data and Research’s Data Science Team which is dedicated to developing cutting-edge Data Science and Generative AI solutions. We are a dynamic group that thrives on innovation and collaboration, working together to push the boundaries of technology and deliver impactful solutions. Our team values inclusivity, continuous learning, and the sharing of knowledge to enhance our collective expertise. Responsibilities And Impact Develop and productionize cloud-based services and full-stack applications utilizing NLP solutions, including GenAI models. Implement and manage CI/CD pipelines to ensure efficient and reliable software delivery. Automate cloud infrastructure using Terraform. Write unit tests, integration tests and performance tests Work in a team environment using agile practices Support administration of Data Science experimentation environment including AWS Sagemaker and Nvidia GPU servers Monitor and optimize application performance and infrastructure costs. Collaborate with data scientists and other developers to integrate and deploy data science models into production environments Educate others to improve and coding standards, code quality and test coverage, documentation Work closely with cross-functional teams to ensure seamless integration and operation of services. What We’re Looking For Basic Required Qualifications : 5-8 years of experience in software engineering Proficiency in Python and JavaScript for full-stack development. Experience in writing and maintaining high quality code – utilizing techniques like unit testing and code reviews Strong understanding of object-oriented design and programming concepts Strong experience with AWS cloud services, including EKS, Lambda, and S3. Knowledge of Docker containers and orchestration tools including Kubernetes Experience with monitoring, logging, and tracing tools (e.g., Datadog, Kibana, Grafana). Knowledge of message queues and event-driven architectures (e.g., AWS SQS, Kafka). Experience with CI/CD pipelines in Azure DevOps and GitHub Actions. Additional Preferred Qualifications Experience writing front-end web applications using Javascript and React Familiarity with infrastructure as code (IaC) using Terraform. Experience in Azure or GPC cloud services Proficiency in C# or Java Experience with SQL and NoSQL databases Knowledge of Machine Learning concepts Experience with Large Language Models About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 315432 Posted On: 2025-06-02 Location: Ahmedabad, Gujarat, India Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do Act as a senior technical point of contact for escalated customer issues and ensure high-quality, timely resolutions. Troubleshoot complex technical problems, conduct deep-dive analysis, and resolve advanced product-related issues using tools such as Graylog, Kibana, Query Executor, and API Browser. Take ownership of critical and high-impact tickets to drive resolution while ensuring minimal customer disruption. Work closely with Engineering and Product teams to raise bugs, suggest improvements, and push for timely fixes. Mentor and support junior support engineers by reviewing tickets, sharing knowledge, and helping them grow in technical acumen and process understanding. Continuously identify gaps in platform capabilities and collaborate with Product Managers to advocate for enhancements. Build and maintain knowledge base articles, troubleshooting guides, and best practices documentation to enable internal teams and clients. Ensure adherence to SLAs, TATs, and client expectations across all support tickets you or your team handle. Proactively lead Root Cause Analysis (RCA) for major incidents and ensure preventive measures are implemented. Participate in cross-functional initiatives to improve customer experience, including support operations process improvements and tooling innovation. Act as a customer advocate in internal meetings, ensuring feedback is relayed to relevant teams. What Makes You Qualified 5–8+ years of experience in Technical Support, preferably in SaaS or enterprise software environments. Excellent verbal and written communication skills with strong client-facing experience. Strong troubleshooting, analytical, and problem-solving skills. Proficiency in debugging tools and log analysis (Graylogs, Kibana, Curl, etc.). Working knowledge of databases such as MongoDB, MySQL, or other data storage systems. Experience working with APIs, scripting (JavaScript, Python, or similar), and web technologies. Solid understanding of CRM, social media, or digital marketing platforms is a plus. Prior experience in mentoring or leading small teams is highly desirable. Passionate about customer success with the ability to work independently and under pressure. Bachelor's degree in Computer Science, Information Technology, or a related field. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

We are looking for a Staff Web Dev Engineer who is passionate about all things Web Development and Internet. As a Staff Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. You'll work as an all around expert in Web Development and contributing to Infrastructure, Client, Front End, Back End, CI/CD, DevOps, and applying your experience to a complex and highly functional system. You'll provide engineering expertise and support on Product Launches, Internal Tooling, Community Engineering, Open Source Tooling, Architectural Overhauls, and Efficient Continuous Delivery Mechanisms. You'll work with a team of dedicated, enthusiastic, smart, and experienced engineers to ensure a world class brand presence through the engineering and presentation of our public facing properties. What You’ll Do Watch over key marketing properties from a Full Stack perspective Ensure efficiency of implementation and code cleanliness across repositories Lean in to architectural decisions with a future-proofing mindset Understand the full range of dependencies and keep them updated Write clean, concise features with associated tests and limited affiliated technical debt creation Review Pull Requests in a collaborative and supportive mode, surfacing ideal improvements Exhibit strong and confident verbal and written communication skills What You’ll Bring To DigitalOcean Bachelor and/or Master Degree in Computer Science or equivalent experience Strong skillset in foundational Front End tech: specifically, Javascript, HTML, CSS Experience in and understanding of Front End frameworks: specifically, ReactJS, Next.js Strong skillet in foundational Back End, CI/CD, and DevOps tech: Node.js, SQL, Nginx, Docker, Kubernetes, PostgreSQL Experience in Testing, Reporting, and Collaboration tooling: GitHub, Git, Sentry, Grafana, Elastic, Kibana, Playwright Experience in Networking and Internet Engineering Best Practices Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

Project Description: Provide End to End Development solutions to one of the largest investment banking products by scaling up the latest technology stack by adopting the cloud-based services under Merchant Solutions Services Platform. Responsibilities: Develop solutions following established technical design, application development standards, and quality processes in projects Assess the impacts on technical design because of the changes in functional requirements Perform independent code reviews and execute unit tests on modules developed by self and other junior team members on the project Write well-designed, efficient, and testable code Interact with other stakeholders, not limited to end-user clients, Project Manager/Scrum master, Business Analysts, offshore development, testing, and other cross-functional teams Mandatory Skills Description: Overall 10+ years of experience in Java Development Projects 3+ Years of development experience in development with React Microservices development using Spring Boot Technical Stack: Core Java, Java, Spring Boot, Kafka, REST APIs, Technical Tools: Confluence/Jira/Bitbucket or Git, CI / CD (Maven, Git, Jenkins), Eclipse or IntelliJ IDEA Experience in event-driven architectures (CQRS and SAGA patterns). Experience in Design patterns Build Tools (Gulp, Webpack), Jenkins, Docker, Automation, Bash, Redis, Elasticsearch, Kibana Technical Stack (UI): JavaScript, React JS, CSS/SCSS, HTML5, Git Nice-to-Have Skills Description: Experience in Agile (Scrum) project an added plus Show more Show less

Who we are Millipixels Interactive is an experience-led, interactive solutions company that collaborates with startups and enterprise clients to deliver immersive brand experiences and transformational technology projects. Our Offshore Innovation Center model allows clients to leverage cost differentiators and innovation to redefine what's possible. With a collaborative and detail-oriented approach, we provide value in every engagement. Key Responsibilities Design, build and manage highly automated delivery pipelines using the approach of Infrastructure as Code Design right scale cloud solutions that address scalability availability service continuity DR performance and security requirements Guide customers and product teams to make well-informed decisions on DevOps tooling and implementation recommendations Work with the product team and deploy applications on the cloud using blue-green or brown-field deployments Lead and participate in security reviews, audits, risk assessments, vulnerability assessments Evaluate, select, design, and configure security infrastructure systems in a global environment. Support and conduct internal audits, help mitigate findings and implement improvement measures. Identify, integrate, monitor, and improve infosec controls by understanding business processes. Enhance the security direction for the organization including systems, networks, user services, and vendor development efforts. Develop new standards as necessary Troubleshoot security system and related issues. Monitors and measures performance characteristics/health of applications. Real-time monitoring of infra and system signals Handle manual and repetitive maintenance tasks that are technical in nature Troubleshoot Infra, analyze logs and apply fixes not related to a code change Required Skills and Experience: Experience in handling DevOps work driven mainly in the cloud (Google, AWS, Azure) environment Should have an excellent understanding of DevOps principles Experience in the introduction of Infrastructure-as-Code (IaC) and Policy-as-Code (PaC) Experience with Git and Release process. Experience in setting up CI/CD pipelines. Experience in Infrastructure as code development using Terraform Proficient in containerization & deployment management, Docker & Kubernetes Hands-on experience deploying microservices and other web applications Experience with Ansible or an equivalent CM tool. Experience with modern monitoring solutions including but not limited to Elasticsearch/Kibana/Grafana/Prometheus stack Strong knowledge of any of the Code Review and Security tools Excellent written and verbal communication skills for coordination across Product teams and Customers Experience with Agile development, Azure DevOps platform, Azure Policy, and Azure Blueprints. Exposure to MLOps, deploying and monitoring ML models to production will be plus Job Types: Full-time, Permanent Pay: ₹276,069.04 - ₹1,248,975.08 per year Benefits: Flexible schedule Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Monday to Friday Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your current cost to company? (Please mention in LPA) What is your expected cost to company? (Please mention in LPA) What is your notice period? (Please mention in days) Location: Mohali, Punjab (Preferred) Work Location: In person Speak with the employer +91 7717306234

Role : L2 Support Engineer – NOC & Infrastructure Operations Experience : 5 - 7 Years Location : PUNE Job Description Critical Skills to Possess: Deep understanding of server/network infrastructure and cloud platforms (AWS/Azure/GCP). Strong troubleshooting across app tiers: web servers (Apache, Nginx, IIS), app servers (Tomcat, JBoss, WebLogic), and DBs (SQL Server, Oracle, MySQL). Experience working with ITSM tools like ServiceNow, BMC Remedy, and Ivantic Service Management. Familiarity with CI/CD and DevOps tools is a plus (Jenkins, Git, Docker). Sound knowledge of ITIL processes (Incident, Problem, Change Management). Preferred Certifications ITIL Intermediate or Practitioner (Operations or Service Management Track). CompTIA Network+, Microsoft AZ-104/AWS SysOps/Red Hat Certified Engineer (RHCE). Preferred Qualifications BS degree in Computer Science or Engineering or equivalent experience Job Roles And Responsibilities Roles and Responsibilities: Own high-severity and escalated incidents across network, server, application, and middleware layers. Lead RCA (Root Cause Analysis) efforts for recurring issues using logs, dashboards, and correlation tools (e.g., Splunk, SolarWinds). Troubleshoot application-level issues (e.g., API failures, integration errors, service restarts) in coordination with App Support teams. Perform log analysis and monitor application health metrics using tools like SolarWinds, Kibana, or Grafana. Automate alert correlation, ticket enrichment, and remediation using scripting (Python, Bash, or PowerShell). Coach and mentor L1 staff, and review SOPs/runbooks for operational excellence. Ensure accurate and timely documentation of incidents, resolutions, and changes in the ITSM system. Participate in change control, patch coordination, and system upgrades Show more Show less

Job Requirements Phenom is a fast-growing technology company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and motivated Software Engineer to join our team in Hyderabad, Telangana, India. As a Software Engineer at Phenom, you will be responsible for designing, developing, and maintaining our cutting-edge software solutions. You will work closely with our product and engineering teams to deliver high-quality, scalable, and innovative products that meet the needs of our clients. Key Responsibilities: Design, develop, and maintain software solutions for our clients using the latest technologies and best practices Collaborate with product managers, designers, and other engineers to understand requirements and deliver high-quality solutions Write clean, efficient, and well-documented code Troubleshoot and debug software issues in a timely manner Stay up-to-date with emerging technologies and industry trends to continuously improve our products Participate in code reviews and provide constructive feedback to team members Work in an Agile development environment and contribute to the team's success through continuous improvement and collaboration Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field Minimum of 2 years of experience in software development Strong proficiency in one or more programming languages such as Java, Python Analytical and problem-solving skills. Experience with Micoservices Experience with Kafka, Grafana, Kibana & Redis Experience with MongoDB Knowledge of Service Oriented environments and Spring Framework(Spring, Spring MVC, Spring Boot) Knowledge of Web Services(SOAP/REST) Knowledge of XML, XBRL, UML Additional Parameters: Experience with cloud computing platforms such as AWS or Azure Familiarity with DevOps practices and tools Experience with mobile development (iOS or Android) Knowledge of machine learning and artificial intelligence Experience working in a fast-paced, dynamic environment If you are a highly motivated and skilled Software Engineer looking to join a dynamic and innovative team, we want to hear from you! Apply now and be a part of our exciting journey at Phenom People. Work Experience What You’ve Done: The focus is on system analysis and problem-solving. 1 to 3 years of experience in product implementations 1 to 3 years of experience in product integration. Must have hands-on experience in - Java, Spring Boot, REST, SOAP, JSON, Mongo DB, HTML, CSS, and JavaScript. Should be aware of SQL. Should be aware of AWS and the Deployment process. Good communication skills and ability to express thoughts clearly Engineering Graduates / Post-Graduates from premier institutions are preferred. Benefits We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

HYDERABAD,Andhra Pradesh,India Vollzeit Unbefristet Global Business Services DHL INFORMATION SERVICES (INDIA) LLP Test Manager Your IT Future, Delivered. Test Engineer With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Key Responsibilities: As a Test Engineer, Will be responsible for overall quality control of the landscape. We are looking for the below technical skills for the same. Minimum 3+ Years of experience in QA role as an individual contributor. Grow together. Key technical skills: Should have good experience on SQL and APIs (Must have) Should have good experience on tools like JIRA and GIT. Preferred working experience on Kibana, basic Linux (added advantage) Good understanding of Functional and end to end system integrations. (Logistics experience will be an added advantage) Should have zeal to learn and adapt new technologies. Automation Testing (Selenium+Java & UFT & Appium) Strong Automation knowledge (Selenium-Java & UFT. Strong knowledge about OOP's & programing concepts. Understanding of mobile automation tool - Appium. Must have knowledge on all Type of Testing. Must have working experience on Test case prepration, Test Execution & Defect filling. Must have hands on experience of API Testing. Must have experienced on Leading Tools like JIRA- Confluence and Test Management Tools. Must have working experience with Agile methodologies. Good to have automation framework understanding. Hands on experience on automation framework building is a pluse. Ready to embark on the journey? Here’s what we are looking for: Bachelor’s degree in computer science or related field (or equivalent work experience). Willingness to work in Agile methodologies. Strong problem-solving and debugging skills. Good teamwork and communication skills. Ability to work both independently and as part of a team and handle multiple tasks simultaneously. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Erhalte maßgeschneiderte Job-Empfehlungen basierend auf deinen Interessen. Starten Arbeitssuchende sahen auch Internship - H & S Standort Kuala Lumpur - Kulco, Selangor, Malaysia Kategorie Betrieb YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border... Principal Software Engineer Standort INDORE, Madhya Pradesh, India Your IT Future, Delivered. Principal Software Engineer. With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating... Senior System Support Specialist Verfügbar in 3 Standorten Your IT Future, Delivered. Senior System Support Specialist. With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innov... Manager Operations (Bhubaneswar) Standort Bhubaneshwar, Odisha, India

Skills: UNIX Administration, RHEL, LVM management, Shell Scripting, ansible, Server Management, Nagios, Troubleshooting, Job Description Troubleshoot L2/L3 level issues Patching of RHEL/Ubuntu servers LVM management. Upgrade of RHEL OS from 7.x to 8.x Troubleshooting of upgrade issues and roll back if required Skills Experience with handling L2/L3 level support large environments containing more than 1000 servers Sound knowledge of RHEL 5/6/7 Oracle Linux. Good knowledge in Shell Scripting and ansible. Good handle on repository management and Linux system patching using tools like Satellite or SMART knowledge in any one form of cloud technology will be additional helpful. Sound knowledge of Security aspects from Linux OS perspective to deliver/implement security policies as per organization guidelines. Able to handle most of basic to advanced calls in User, group management, system start-up, service modification, crontab entries, ACL modifications, file system management, root backups. Experience in Server Management, Monitoring tools like Nagios, kibana etc., Interested candidates can share their resume with below mandatory details Full Name (As per Aadhaar Card) Contact Number Email ID Current Company Total Experience Relevant Experience Current Salary (Fixed + Variable) Expected Salary CTC of offer in hand (if any) Primary Skills Notice Period/LWD Current Location Preferred Location Highest Qualification & % 10th % 12th % or Diploma % Graduation % Post-Graduation % (if yes) Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc. Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Capturing development areas for product improvement and drive interlocks with product managers and engineering Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience. Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently. Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates. Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations. Assist Customers to seamless use our platform, while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary. Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team/Customer/Engineering team What makes you qualified? 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on] Excellent written and verbal communication skills Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills Ability to work independently and as a member of a team Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously Passion for solving customer concerns and commitment to client delight A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast-changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms. Experience coding or scripting in one or more of JavaScript, Python, Java, Node. Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc. Understand & excel in deciphering technical aspects like – Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Job Purpose Designs, develops, and implements Integration (WSO2 for now) applications to support business requirements. Follows approved life-cycle methodologies, creates design documents, writes code and performs unit and functional testing of software. Contributes to the overall architecture and standards of Vitality Group, acts a platform product SME, and plays a software governance role. Must exhibit a security-first mentality whereby all integration deliverables adhere to security best practices in order to ensure the safety of the platform and its underlying member information. Must be highly skilled with enterprise integration patterns, and proficient with delivering third-party integration solutions in a reusable, scalable manner. Technology stack comprises of WSO2 Identity Server, API Manager and Micro Integrator. Applicants must be able to do Java development as needed for Micro Integrator, which is an ESB and complies to Enterprise Integration Patterns. Java skills may be extended as needed to other integration technologies which may rely completely on Java. Key Activities / Outputs Work closely with Business Analysts to analyse and understand the Business Requirements and Business Case, in order to produce simple, cost effective and innovative solution designs. Design and implementation of the following, in accordance with Vitality Group standards, processes, tools, and frameworks: Integration solutions using WSO2 Enterprise Integrator. REST/SOAP API’s using WSO2 API Manager. Authentication/Authorization solutions using WSO2 Identity Server. Test the quality of produced software thoroughly through participation in code reviews, the use of static code analysis tools, creation and execution of unit tests, functional regression tests, load tests and stress tests and evaluating the results of performance metrics collected by this software. Participate in feasibility studies, proof of concepts, JAD sessions, estimations, and costing sessions, evaluate and review programming methods, tools, and standards, etc. Maintain the system in Non-Production and Production environments and provide support in the form of query resolution and defect fixes. Prepare the necessary technical documentation including payload definitions, class diagrams, activity diagrams, ERDs, operational and support documentation, etc. Driving the skills development of team members, coaching of team members for performance and coaching on career development, recruitment, staff training, performance management, etc. Ensure underlying security best practices are adhered to across all implementations. Ensuring that all external system that interact with the WSO2 ecosystem follow strict security best practices as not to compromise the integrity of the system as a whole. Technical Skills or Knowledge • WSO2 Enterprise Integrator (or similar competing vendor product) • WSO2 API Manager (or similar competing vendor product) • WSO2 Identity Server (or similar competing vendor product) • Java • Object Orientation • Junit • SOA • Micro-services • REST API design • Authorization frameworks and best practices (OAuth 2.0) • Linux • Kubernetes • Data Modelling • UML • SQL • SoapUI (SOAP) / REST client (JSON) • Architectural Styles • Enterprise Integration Patterns • Kafka • Elasticsearch • Kibana • FluentD • Spring Boot and Spring Integration Preferred Technical Skills (Would be advantageous) • Spring Boot and Spring Integration This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

Role Summary: We are seeking a highly skilled Data Engineer to join our team. This role requires deep technical expertise in real-time data streaming, distributed computing, and big data technologies. The successful candidate will have a proven track record of designing and implementing scalable, high-performance data pipelines. As a Senior Data Engineer, you will guide the technical direction of our data infrastructure, mentor our data teams, and ensure robust and scalable data solutions. Responsibilities: Design and implement complex data pipelines for both batch and real-time processing. Lead the architectural design of streaming data platforms, ensuring scalability, performance, and data reliability. Collaborate with data scientists, analysts, and business stakeholders to gather requirements and translate them into technical specifications. Develop and maintain high-quality, maintainable data processing solutions using modern streaming technologies. Oversee the development and maintenance of data lakes, data warehouses, and streaming platforms. Mentor junior data engineers, fostering a culture of continuous learning and improvement. Conduct code reviews to ensure adherence to best practices and data engineering standards. Stay abreast of emerging big data technologies and industry trends. Optimize data pipelines for maximum throughput and minimal latency. Ensure data quality, consistency, and reliability across all data platforms. Troubleshoot and debug complex issues in distributed systems. Must-have Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 3 to 5 + years of experience in data engineering. Strong expertise in Apache Spark and Spark Streaming for large-scale data processing. Extensive experience with Apache Kafka for real-time data streaming and event processing. Proficiency in building and maintaining real-time analytics platforms, particularly with Apache Druid. Strong programming skills in Python, Scala, or Java. Deep understanding of distributed systems and big data architectures. Extensive experience with both batch and stream processing paradigms. Strong knowledge of data modeling and optimization techniques. Experience with major cloud platforms (AWS, Azure, GCP) and their data services. Excellent problem-solving skills and meticulous attention to detail. Strong communication and collaborative skills. Nice-to-have Qualifications: Master's degree in Computer Science, Information Technology, or a related field. Experience with additional streaming technologies like Apache Flink and Apache Storm. Knowledge of data governance and data security best practices. Experience deploying real-time machine learning models. Familiarity with modern data lake technologies like Delta Lake and Apache Iceberg. Experience with NoSQL databases like Cassandra and MongoDB. Proficiency in data visualization tools such as Grafana and Kibana. Experience with infrastructure-as-code and CI/CD for data pipelines. Certifications in relevant cloud platforms or big data technologies. Show more Show less

About the Role: Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-02 Location: Gurgaon, Haryana, India