Key Client Relationship Manager

Key Client Relationship Manager

Key Responsibilities:

1. Client Relationship Management:

• Develop and maintain strong relationships with key clients, understanding their business needs and expectations.
• Act as the primary point of contact for key accounts, ensuring high customer satisfaction and prompt resolution of issues.
• Regularly communicate with clients through meetings, calls, and emails to provide updates and discuss ongoing projects.
• Collaborate with internal teams (Production, Quality, Supply Chain) to ensure smooth execution of client orders.

2. New Client Acquisition & Business Development:

• Proactively identify and reach out to potential clients.

• Develop and execute strategies to expand the company's customer base, targeting domestic and international markets.
• Conduct market research to identify potential business opportunities and new industry segments.
• Generate leads through networking, industry events, exhibitions, and referrals.
• Develop proposals, negotiate contracts, and close deals with new clients.

3. Revenue Growth & Sales Expansion:

• Identify opportunities for

  upselling and cross-selling

  to existing clients.
• Develop strategies to enhance client retention and improve repeat business.
• Work closely with the Sales & Marketing team to develop customized solutions for clients.
• Negotiate pricing, contracts, and service agreements to maximize profitability.

4. Order & Production Coordination:

• Coordinate with Production, Merchandising, and Supply Chain teams to ensure timely execution of client orders.
• Monitor order progress, address potential delays, and proactively communicate updates to clients.
• Ensure all client specifications, including

  quality standards, delivery timelines, and compliance requirements

  , are met.

5. Market & Competitor Analysis:

• Stay updated on

  industry trends, market demands, and competitor activities

  .
• Identify emerging trends in apparel and textile manufacturing to offer innovative solutions to clients.
• Provide insights and recommendations to senior management on expanding product offerings.

6. Reporting & Documentation:

• Maintain comprehensive records of client interactions, contracts, order details, and service issues.
• Prepare periodic reports on

  key account performance, new client acquisition, revenue growth, and customer satisfaction

  .
• Present insights to senior management regarding client trends and improvement areas.

Preferred candidate profile

• Excellent

  communication, negotiation, and problem-solving skills

  .
• Ability to manage multiple clients and projects simultaneously.
• 3+ years of experience in client relationship management, sales, or key account management in the apparel/textile manufacturing industry.
• Willingness to

  travel for client meetings, industry events, and factory visits

  .

Perks and benefits