Key Accounts Manager

key account manager: -
The role of a KAM is to develop and implement business plans that deliver the sales and uptake of a drug, or portfolio of drugs, across a designated group of key accounts or regions with a bit of brand management, advocate development and budget management thrown in!

key account manager - JD

• Understand the account situation, challenges and needs
• Formulate comprehensive, robust and insight-driven key account plans
• Deliver on agreed objectives and tactics within the key accounts in order to drive
  DRL performance
• Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)
• Manage the account plan execution according to agreed timelines and budget
• Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
  (including commercial, medical, market access,
• Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.
• In coordination with supply chain, ensure DRL product(s) is/are available at account level
• Operate in a manner that is always in line with compliance and legal requirements and
  according to the marketing and sales strategies.

Critical Skills and Competencies

• You bring a strategic Approach: balancing between the long-term vision while driving the short-term goals
• You have a collaborative spirit establishing productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals
• You have a strong drive for results: holding yourself and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
• You engage Others and communicate with Impact: motivating and influencing others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences
• You are Customer & Patient centric and focus on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients

Experience and Education

• Bachelor Degree
• Minimum of 3 years of industry experience with at least 1 years within a hospital and/or
  specialty care environment
• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.
• Account management experience desirable.
• Therapy and Product area knowledge
• Healthcare environment knowledge

• Have Good exp. in pedia/vaccine/Nutrition therapy.