Key Account Manager

Key Responsibilities :
Understand Diverse Industries and Articulate Business Value :- Gain comprehensive knowledge of clients.- Clearly communicate the benefits of self-service solutions to business users.Capture and Update Sales Opportunities :- Track and manage opportunities throughout the sales funnel.- Ensure accurate and timely updates in the sales pipeline.Build and Maintain Strong Customer Relationships :- Foster strong, long-term relationships with customers.- Enhance customer satisfaction through proactive engagement and support.Align Solutions with Customer Objectives :- Match customer business goals with appropriate self-service solutions.- Demonstrate how these solutions deliver tangible value to the customer.Conduct Opportunity Risk Assessments and Forecasting :- Evaluate potential risks and opportunities.- Provide accurate sales forecasts to guide strategic planning.Develop and Present Professional Materials:- Create detailed account and customer opportunity plans.- Prepare and deliver high-quality presentations and proposals.Coordinate Resources for Pre-sales and Post-sales Activities :- Ensure all pre-sales, installation, and service activities are completed on time.- Maintain superior quality in all customer interactions and follow-ups.Maintain a High Degree of Customer Orientation :- Exhibit exceptional customer service skills.- Own and resolve customer issues, leveraging internal systems for effective problem-solving.