Key Account Manager Industrials Global Account Program

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The Key Account Manager (KAM) is responsible for the end-to-end commercial customer journey (any relationship management and business development activities) related to his/her dedicated portfolio of accounts in the assigned scope of responsibility (GKAM or Network KAM).

Acts in that scope as the leading KN representative towards the customer across all KN services and business units, who qualifies account intelligence and translates same into addressable business targets. All captured in an evolving and agreed account plan/customer strategy process. Maintains and develops direct and personal relations with key customer stakeholders, and conducts key account management activities in accordance with KN's Key Account Program guidelines.

Has a strong reach across the KN network including business units and supportive functional units, expert ability to translate the customers requirements into an achievable plan and align with the business units and supportive functional units to action such business opportunities.

How you create impact

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
• Understands the customers organization and decision making process.
• Understands the customers business model and business environment as well as the competitive environment of the customer.
• Negotiates rates and service contracts with customers in alignment with the BU's and ensures all commercial requirements are documented and maintained as needed by the BU's.
• Understand, at an expert level, the vertical service offerings of KN.
• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting).
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager.
• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met.
• Conduct regular and structured review sessions with assigned customers including process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.

What we would like you to bring

• 8-10 years of experience in key account management, preferably with global accounts experience.
• Proven track record of achieving sales targets and growing strategic accounts.
• Strong understanding of global business operations and international markets.
• Excellent communication, negotiation, and presentation skills.
• Willingness to travel internationally as required.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.