Job
Description
Your Benefits
Flexible Working Hours Flexible work timings Performance-Based Bonus Performance Based Bonus Timely Payments Timely Payments Continuous Training Entwickle deine F?higkeiten und erweitere dein Fachwissen mit unseren professionellen Weiterbildungsprogrammen, Great Team Es sind die Menschen, die den Unterschied machen und bei uns wirst du Teil eines tollen Teams, Flat Hierarchies Dank unserer schlanken Organisationsstruktur kannst du direkt mit den Entscheidungstr?gern in den Austausch gehen, Job Description What you can expect Roles & Responsibilities: Key Account Management Serve as the primary point of contact for major FTL clients across verticals like FMCG, Automotive, E-commerce, Pharma, and Industrial Goods, Ensure high service levels, timely execution, and quick resolution of client concerns or escalations, Conduct regular business reviews with clients and suggest operational or service improvements, Account Growth & Retention Identify growth opportunities within existing accounts (cross-sell and up-sell), Drive account profitability through strategic engagement and effective contract management, Monitor credit performance and ensure timely collections in coordination with finance, Operations & Execution Coordination Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, ), Track shipments and proactively manage exceptions or disruptions in coordination with operations teams, Performance Analysis & Reporting Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization, Provide regular MIS/reports to clients and internal leadership on service levels and account performance, Client Onboarding & Implementation Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes, Support commercial negotiations during contract renewals or rate discussions, What you bring Experience: 10+ years in Road Freight with strong experience managing key FTL clients, Domain Knowledge: Deep understanding of the Indian FTL ecosystem (market rates, lanes, seasonal demand) Exposure to contractual transportation and fleet planning Familiarity with GPS tracking systems, control towers, and route optimization tools Skills: Strong client handling and negotiation skills Analytical with data-driven decision-making abilities Proficiency in MS Excel, PowerPoint, and CRM tools Excellent verbal and written communication Travel: Willingness to travel as required for client meetings, site visits, and reviews, Business Unit Air & Ocean Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time Our particular strength lies in our global network, which is constantly being maintained and expanded As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment,
