Maccaron

Experiential Retail Space Featuring Global K-Beauty Brands Join us at our Gurgaon flagship store, powered by the Macaron app, and grow with us from day one. Common Responsibilities Provide excellent customer service and personalized product recommendations Inspect incoming products and manage inventory efficiently Oversee daily store operations, including product displays, cleanliness, and checkout processes Role Description Assist customers with in-store promotions and brand introductions Support part-time staff with product knowledge and customer service training Contribute to product curation and merchandising decisions based on customer feedback and trends Qualifications & Preferred Traits Experience in beauty, retail, or other customer-facing roles is a plus (open to entry-level candidates) Passion for K-beauty and awareness of current beauty trends Strong communication skills, with a bright and positive attitude 0-2 years of experience in retail staff roles Must be located in commutable distance to Gurugram, Haryana, India Career Path We’re committed to developing the next generation of retail talent. Progression: Staff → Assistant Manager → Store Manager Work Conditions Shift-based schedule within store operating hours Show more Show less

Are you passionate about skincare, beauty, and delivering exceptional customer experiences? Maccaron India Pvt. Ltd. , one of India’s fastest-growing D2C k-beauty and skincare brands, is looking for a dynamic and experienced Customer Support Manager to lead our support operations across our Website, Mobile App (iOS/Android), and Instagram channel . Role Overview : As the Customer Support Manager , you will be responsible for building and leading a high-performing customer service team, ensuring customer satisfaction across all digital touchpoints, and streamlining support processes to match our brand promise of fast, friendly, and flawless service. Key Responsibilities: Manage support operations across Website, App & Instagram. Ensure excellent Customer Satisfaction scores and timely ticket resolution (TAT/SLA). Recruit, train & manage a team of support executives. Implement helpdesk/CRM tools and improve automation. Handle escalations, returns, refunds, and social media queries. Collaborate with product, marketing, and warehouse teams for resolution. Generate insights and reports for continuous improvement. What We’re Looking For: 3–5 years of experience in customer support (preferably D2C or e-commerce). Experience with CRM/helpdesk platforms (Freshdesk, Zendesk, etc.). Strong communication & team leadership skills. Ability to analyze data, trends & customer behavior. Prior experience handling Instagram or app-based support is a big plus. Location: MG Road, Gurgaon, India Type : Full-time onsite 09~06 (Mon to Fri) | Immediate Joiners Preferred Send your resume to careers@maccaron.in or DM us directly here on LinkedIn.